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3. Emergency Service The Contractor shall provide emergency service to the City twenty-four hours a day,seven days a week upon City's request. Unless stated by the City at the time of request,the contractor will need to ascertain whether request is of an emergency nature requiring immediate response. Failure or malfunction of the traffic signal or interruption of normal operation as to create confusion or public hazard is considered emergency nature. (a) The contractor shall provide qualified personnel at the location within 30 minutes of receiving emergency request. (b) The Contractor shall immediately troubleshoot and restore the traffic signal to normal operations. If that is not possible due to the extent of the damage,sufficient temporary repairs shall be made to enable the intersection to operate safely. In no event shall the traffic signal be left overnight in dark mode(black out). (c) For intersections with power outages,The Contractor shall use the following procedure: (i) Setup temporary stop signs at all approach upon arrival at the site. (ii) Turn off the traffic signal controller and place cabinet control to flashing operation. (iii) Once the power is restored,remove all stop signs and return the traffic signal to normal operation. 4. Compensation For Routine And Extraordinary Maintenance (a) Routine Maintenance: Compensation for routine maintenance of traffic signal system shall be per contracted unit price. Said compensation shall include all labor,material,equipment and overhead/profits. (b) Extraordinary Maintenance: Compensation for extraordinary maintenance of traffic signal system shall be per contracted unit price. Said compensation shall include all labor,material,equipment and overhead/profits. For work not listed in the bid list,compensation shall be based on agreed lump sum price or time and material basis. (i) Materials: The City shall pay the Contractor for materials used in extraordinary maintenance, the Contractor's cost from the supplier plus the percentage specified in the Contractor's bid proposal. All materials and parts shall be new or have the approval of the Traffic Engineer. The City has the right to inspect the Contractor's records to verify any material costs used in extraordinary maintenance (ii) Direct Labor: The Contractor shall present with his monthly invoice a record of hours spent in extraordinary maintenance of traffic signals and appurtenances per intersection. City shall pay the Contractor for such hours of extraordinary maintenance at the rates specified on the Contractor's bid proposal. Said hourly City of Santa Ana RFP 24-046 Page Al-8