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Santa Ana: Traffic Signal and Streetlight Maintenance (RFP NO.: 24-046) 1� ' ` - ` TRAFFIC Understanding of Need It is our understanding that the City of Santa Ana is seeking a qualified firm to provide Traffic Signal and Streetlight Maintenance and Repair Services. The selected service company will be r �T�W responsible for providing a continuing, comprehensive, routine, and Do N extraordinary maintenance program for the City's equipment. The ll; I _' oICE courr�, City's expectation is that the maintenance program will reduce the ii,`it! `'' �__;;. :, , incidence of malfunctions, reduce complaints, promote safety, and Iv.'707 J proactively extend the longevity of the equipment, thus reducing the overall operating cost for the traffic signal/streetlight system. Our goal is always to exceed our customer's expectations. We have a broad range of experienced personnel including NEC and IMSA Level III Traffic Signal Maintenance personnel. The technicians assigned to this contract have over 62 years of combined experience managing and maintaining traffic signal, streetlight, fiber networks, and central systems. Our in-house traffic signal laboratories (located in Riverside) provide a full range of technical services including complete controller/cabinet testing, repair, and conflict monitor testing/certification. Services for this contract include the provision of appropriately trained personnel and equipment necessary to perform maintenance activities as outlined in your RFP. We understand that the general Scope of Work to be done consists of routine preventative maintenance and repair to your traffic signals and streetlights as well as general and emergency repairs of the same. These services will provide your city with safe and efficient operations. Yunex Traffic will have available and readily accessible, qualified personnel, tools, equipment, facilities, and material required to perform all work necessary for the maintenance of the City's traffic signal and streetlight systems, as outlined in the Scope of Work and in compliance with current City and State standards. Our Approach / Response Times To be able to respond immediately to emergency calls, Yunex Traffic's field technicians are authorized to take their work vehicles home daily.All work vehicles are stocked with proper field equipment so he/she may sufficiently address most problems they encounter while responding. Emergency response call outs and unscheduled repairs are initiated by calling our toll-free emergency phone number, 1.800-229-6090. A live dispatcher will be available 24 hours a day, 7 days per week, 365 days per year. Our dispatcher will create a work order in our visual planning board and once the work order is released, it will immediately transfer to our technician's queue on their mobile device.As part of our quality control practice, our dispatcher will follow up with a phone call to our technician to confirm that he/she is in receipt of the call out/work order. For emergency calls, the technician will arrive at the site within thirty (30) minutes to assess and correct the reported problem. Once the problem is corrected, the technician will inform the city of the repair actions. ©2024 Yunex Traffic 16