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CITY OF SANTA ANA <br /> • Remit to address; <br /> • Itemized services; <br /> • Course description <br /> • Pricing as per agreement; <br /> • Instructor name; <br /> • Number of participants; <br /> • Course date(s); and <br /> • Shall be accompanied by acceptable proof of delivery. <br /> F. Proposer shall utilize standardized invoices upon request. <br /> VIII. ACCOUNT MANAGER/SUPPORT STAFF FOR TRAINING COURSES <br /> A. Proposer shall provide a dedicated, competent Account Manager who shall be responsible for the <br /> City's account / agreement. The Account Manager shall receive all orders from the City and shall <br /> be the primary contact for all issues regarding the Proposer's response to this RFP and any <br /> agreement which may arise pursuant to this RFP. <br /> B. Proposer shall also provide adequate, competent support staff that shall be able to service the City <br /> during the working hours of 7:00AM—5:00PM PST, Monday through Friday. Such representative(s) <br /> shall be knowledgeable about the agreement, training offered, and able to identify and resolve <br /> quickly any issues included, but not limited to order and invoicing problems. <br /> C. Contractor's Account Manager shall be familiar with City requirements and standards and work with <br /> the City to ensure that established standards are adhered to. <br /> D. Contractor's Account Manager shall keep the City and ASAUA Training & Exercise Program <br /> Manager informed of requests from departments. <br /> IX. QUALIFICATIONS— HOMELAND SECURITY EXERCISE EXPERIENCE <br /> • Proposer should be experienced and proficient in the design and delivery of relevant homeland <br /> security training and/or exercise as it pertains to the aforementioned course and in accordance with <br /> HEESP guidelines. <br /> 23-113A 0-305 USFA Type-3 Incident Management Team Training Services Page 22 of 42 <br />