NS-2219 - Laserfiche WebLink

Home Browse Search

ORDINANCE NS-2219 055 Page 2 (c) (d) (e) Normal business hours shall include at least eight (8) hours daily, and at least four (4) hours weekly in the evenings after 6:00 p.m. or on weekends, and adequately staffed with personnel capable of accepting subscriber payments, handling converter exchanges and responding to service requests and complaints. The operator in advance may request city to change the operator's business hours or to reduce hours if the extended hours are not justi- fied by subscriber demand. The operator shall maintain a technically competent emergency system maintenance and repair staff, capable of responding promptly to and repairing service interrup- tions on a twenty-four (24) hours basis. The operator shall maintain a staff of employees fully qualified to install cable service meeting the require- ments of California Public Utilities Commission's General Order 95 and General Order 128 and this ordinance, capable of performing "standard" installations within seven (7) business days after an order has been placed 95 percent of the time measured on a quarterly basis. ,,Standard%' installations are up to 125 feet from the existing distribution system. The installation or initiation of a new service shall begin in thirty (30) days from the date of receipt of an order, unless the delay in installation is at the customer's request. Bills sent by the operator to subscribers shall be clear, concise and fully itemized. Full itemization shall include, but not be limited to, "basic and premium service charges. Bills shall delineate all activity during billing period including optional charges, rebates and credits. (1) In case of a billing dispute, the cable operator must respond to a written complaint from a sub- scriber within thirty (30) days from receipt of complaint. (2) Every customer who pays his or her bill directly shall have at least fifteen (15) days from the date that the bill for services is mailed to pay the listed charges. Customer payments shall be posted promptly. The cable operator shall not terminate residential service for nonpayment of a delinquent account without fifteen (15) days prior written notice. Such notice shall not be mailed until after the sixteenth (16th) day from the time the bill for services was mailed to the customer. The cable operator may not assess a late charge earlier than the forty-fifth (45th) day from the time the 2