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ORDinANCE NS-2219 0§? Page 3 (f) (g) bill for services has been mailed. The notice of delinquency and impending termination may be part of a billing statement mailed to the customer. (3) (4) (5) Every notice of termination of service shall in- clude: name and address of customer whose account is delinquent; the amount of the delinquency; the date by which payment is required in order to avoid termination of service; the telephone number of a cable company representative who can provide addi- tional information and handle complaints or initi- ate an investigation concerning service and charges in question. Service may only be terminated on days in which the customer can reach a representative of the cable company either in person or by telephone. Any service terminated without good cause shall be restored without charge for the service restora- tion. Good cause includes, but in not limited to, failure to pay, payment by check for which there are insufficient funds, theft of service, abuse of equipment or system personnel, or other similar subscriber actions. Refund checks must be issued within forty-five (45) days of customer's next billing cycle, whichever is earlier following the disconnection of service or return of equipment if service is terminated. Credits must be issued within forty-five (45) days of the resolution of the outage. The operator shall provide written information on each of the following areas at any time upon request, prior to installation of service upon request, at the time of installation of service, and at least annually to all subscribers: (1) products and services offered; (2) prices and options for programming services and conditions of subscription to programming and other services; (3) (4) installation and service maintenance policies; instructions on how to use cable service with home interconnections, including but not limited to VCR's, operator-supplied Converters, and operator- 3