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ORDINANCE NS-2219 05~ Page 4 (h) (i) (J) supplied Remotes; (5) channel positions of programming carried on the system; (6) billing and complaint procedures, including the address and telephone number of the operator's office; (7) charges, refunds and credits procedures; (8) disconnection and termination of service proce- dures; (9) customer service telephone number and office hours; (10) service call response time scheduling and; (11) a summary of this ordinance as approved by the city. After the customer service standards established have been in effect for one year, the operator shall submit a summary annually on its performance in meeting its customer service standards. This summary shall be included in the required annual notice. Customers will be notified of any changes in rates, programming services or channel positions as soon as possible through announcements on the cable system and in writing. Notice must be given to subscribers a minimum of thirty (30) days in advance of such changes if the change is within the control of the operator. In addition, the operator shall notify subscribers thirty (30) days in advance of any significant changes in the other information required by section 15-301(g). The operator shall refrain from providing equipment which has been removed from service in other areas due to age or disrepair without quality control. Sec. 15-302. Cable service and repair standards; notice. (a) The operator shall render efficient service, make repairs promptly and interrupt service only for good cause and for the shortest time possible. Scheduled interruptions, which are expected to exceed a cumulative total of more than sixty (60) minutes during any twenty-four (24) hour period, shall be preceded by no less than twenty-four (24) hours prior notice to the affected subscribers and the city. Such interruptions shall occur during periods 4