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CITY OF SANTA ANA EXHIBIT-I SCOPE OF:SERVICES Contractor shall perform services as set forth below. A. Contractor General Requirements 1. Provide security guard services to the four parking structures and one surface parking lot within DTSA, and/or other parts of the City. Refer to EXHIBIT IV for the boundaries of DTSA. 2. Contracted security services will include guard services 365 days per year with a range of 40-100 hours per week, contingent upon City's available funds and need. 3. Staffing shall consist of one guard per shift with the potential of increasing to two guards during peak times, upon the discretion of the City. 4. Contractor must be able to provide Security Guards for as-needed assignments within 24 hours of notification from City Representative. 5. The schedule below is a best estimate of service level needs, but selected contractor dshould be prepared to provide on-call security guards as needed by the City or reduce service levels as determined at the City's sole discretion. m:SecurityrGuard Weekly:Schedule* Day(s) of the Week Time Daily Hours Mon-Wed 9:00am-10:O0pm 13 x 3 days = 39 Thursday 9:0Oam-12:00am 15 Friday 9:00am-12:00am 15 Saturday 10:00am-12:00am 14 _ Sunday 10:00am-10:00pm 12 Total Weekly Hours. . 95_ *Note:posts and hours are subject to change by City of Santa Ana. 6. Orientation time is billable for no more than thirty (30) minutes unless City has specifically requested an earlier arrival. Late arrivals will be assessed liquidated damages. When multiple guards are required, only the security guard supervisor will be paid for the orientation time. 7. Keep an updated and approved Security Guard list, which must include, but not limited to: a) Full Name: First, Middle, Last b) Photo: Current, face c) Address: Residence d) Phone Numbers: Contact e) Security Guard Registration: current f) CA driver's licenses: current City of Santa Ana RFP 24-026A Page 18 of 58