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CITY OF SANTA ANA <br /> g) Experience: at least 12 months prior work experience as a registered security <br /> guard <br /> 8. Do not place any guards at any posts unless that guard is on the approved security guard <br /> list. <br /> 9. The City shall have the right to require the removal and replacement of the Contractor's <br /> staff assigned to this contract. The City is not required to provide any reason, rationale or <br /> additional factual information if it elects to request any specific key personnel be removed <br /> from performing services under the awarded contract. The City shall review and approve <br /> the appointment of the replacement for the Contractor's personnel. Said approval shall not <br /> be unreasonably withheld. <br /> 10. At City's sole discretion, City may allow a security guard, who is removed from post <br /> assignment, to be reassigned only after said security guard has been fully retrained or <br /> received additional training at Contractor's sole expense and to City's satisfaction. <br /> B. Contractor Staff Responsibilities & Requirements <br /> Contractor's staff general responsiblities and requirements include, but are not limited to the <br /> following: <br /> 1. Maintain direct communication with stakeholders such as City staff and his/her designee, <br /> business owners, business employees, residents, and visitors. <br /> 2. Have the ability to share contact information such as a work-cell phone. <br /> 3. Provide a positive and enforcement presence to deter negative activity and to promote <br /> safety in DTSA. <br /> 4. Monitor, observe, and report illegal activities, suspicious activities, and provide <br /> assistance to merchants, businesses, residents, and City staff. <br /> 5. Visually inspect and observe outdoor designated checkpoints at regular intervals to <br /> maintain adequate security coverage throughout DTSA. <br /> 6. Contact Santa Ana Police Department when necessary upon observance of suspicious <br /> behavior or criminal activity such as vandalism. <br /> 7. Submit daily activity reports within six hours of prior security shift, noting any security <br /> incidents, suspicious activities, or calls to Santa Ana Police Department. <br /> 8. Security guard services include, but are not limited to: patrolling areas by foot, bicycle or <br /> street-legal cart; monitoring and responding to security issues, and performing the post <br /> orders and pass down duties. <br /> City of Santa Ana RFP 24-026A Page 19 of 58 <br />