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Docusign Envelope ID: 8DB22FEB-26C9-4AA8-92E8-033D22A87DE7 ESOURCE PROPOSAL TO CITY OFSANTAANAFORAMI IMPLEMENTAMONSUPPORTSMMCES The E Source PM will host a kickoff meeting with E Source and Santa Ana staff following award of the contract to conduct introductions, discuss the scope of services and the implementation process. The E Source PM will assist the City in managing the overall scope of work by the prime vendor and subcontractors to ensure that all tasks are executed and provide advisory support and recommendations on how to address project specific issues that may arise. We will conduct weekly status meetings with City staff and vendor partners to monitor overall project and systems integration and testing performance and progress. As part of our services, E Source will also closely monitor Santa Ana's readiness to take ownership of all tasks and activities to support the AMI system following system acceptance and stabilization. We will collaborate with the Santa Ana PM over the life of the project to assess and ensure that our level of support by task meets your needs. In the event that your needs change, we will work with you to adjust accordingly. DELIVERABLES — Weekly status meetings with City staff and contractors/vendors — Weekly integration and testing status reports — Maintain AMI implementation schedule Task 2: System Testing Support A graduated, thorough, and robust test program is needed for an AMI project, and E Source has implemented hundreds of successful integrated technology testing programs for our clients. Our testing approach minimizes your risk by providing early validation of the technologies in steps, so that any problems are identified early and corrected. All discovered defects are formally logged, managed, and resolved as appropriate until acceptance is achieved. We produce test plans that exercise the functionality of systems that must interface to meet business, technical, functional, integration, performance, and any other specrFied requirements. Should issues be identified during the testing process, we are ready and able to work with each vendor partner and development teams to resolve those issues. We follow a corrective action process that ensures the problem is documented, root -cause determined, corrective and preventive actions are taken, and retesting is performed to verify that the problem has been resolved. Understanding where Santa Ana is at in the testing process based on our previous experience working with your team, we will focus on finalizing the following testing element: ■ User Acceptance and Business Process Testing — This testing verifies that the correct information flows through for a particular business process, including both automated and manual business processes. It is the final gate and ensures that the system functions and is aligned with requirements and processes that are used operationally. In this testing, a single trigger can initiate data transfers between multiple source and destination systems. It is the most comprehensive test of the complete set of business processes and maximizes to the extent possible the real -world use of Santa Ana's integrated systems. Test cases are executed by Santa Ana users of the systems on a day-by-day basis with direct support from E Source resources.