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3. turning each transaction into a positive <br />opportunity; and <br />4. using the telephone effectively. <br />C. The seminars program shall be designed to motivate <br />participants to enhance and strengthen their "buy <br />in" to the customer service philosophy, and to <br />impress participants with their role and responsi- <br />bilities in helping each department become more <br />customer driven. <br />D. All seminars shall be performed at such times and <br />locations as shall be mutually agreed upon by the <br />Consultant and the various Department Directors for <br />whom the City Manager requests services. <br />ITT. COMPENSATION <br />As compensation for Consultant's services under this <br />Agreement, City agrees to pay, and Consultant agrees to accept, a <br />$5,350 fee for two (2) one -day seminars in "Effective Customer <br />Service Skills" for the Library Department and Recreation and <br />Community Services Agency. Consultant further agrees to accept, <br />and City agrees to pay, the amount of $2,300 per seminar per day <br />plus materials and travel expenses if and when the City Manager <br />requests seminars for other City Departments during the term of <br />this Agreement; provided, however, the total compensation for all <br />work performed pursuant to this Agreement shall not exceed Twenty <br />Thousand Dollars ($20,000). <br />TV. I INDEPENDENT CONTRACTOR <br />Consultant is an independent contractor and not an <br />employee of the City and any and all of Consultant's personnel <br />-2- <br />