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making connections nationwide <br />Ms. Abigail Alcala, Assistant City Clerk <br />City of Santa Ana - Clerk of the Council <br />Clerk of the Council <br />20 Civic Center Plaza <br />Santa Ana, CA 92701 <br />Dear Ms. Alcala, <br />March 21, 2024 <br />Thank you for the opportunity to submit a response to your solicitation Translation and Interpretation <br />Services for City of Santa Ana, California. <br />As a private business focused on ensuring that all individuals, including children and families in limited <br />English proficiency communities, [as well as those in the Deaf and Hard of Hearing community, shave <br />equal access to Translation and Interpretation services and programs, IU Group brings our experience, <br />our reliability, and our commitment to customer satisfaction to all our language services. <br />For 53 years, we've worked to provide quality interpretation and translation services to a wide array of <br />industries, all to support our core goal of overcoming communication barriers in public life. This mission <br />means that it is not enough to just earn your business; we want to earn your trust. With IU, you get: <br />:Z A live person to speak with when calling our offices or tech support, along with a dedicated <br />management staff accessible 24 hours a day, seven days a week. <br />A national network of 10,000+ skilled interpreters and translators <br />Z A 53-year track record of providing exceptional customer service, fulfilling language services, <br />and conforming to contract specifications <br />An easy -to -use Portal to Portal interface called IU Match Connect <br />Performance Guarantees for all of our services <br />Z The company possesses sound financial strength, having experienced consistent year- over - <br />year growth. IU has a favorable D&B rating, healthy liquidity and a solid Line of Credit <br />relationship. Annual revenue is in excess of $15M. <br />If you have any questions or concerns, please contact Desiree Lewis, desiree.lewis@interpreters.com. We <br />look forward to the chance to provide Translation and Interpretation Services for the City of Santa Ana, <br />California. <br />Respectfully, <br />Shamus Sayed, Chief Operations Officer <br />(858) 866-1130 <br />shamus.sayed@interpreters.com <br />.1 <br />interpretation translation transpurtetiun -sign language <br />9943 Callinndra Pd, San Diego. CA 92126 / Phone 800.726.9891 / Fax 8007269822 <br />Page 1 of 33 <br />