|
City of Santa Ana I Translation and Interpretatron Services I RFP No. 24-022A
<br />(D-.,
<br />Statement of Qualifications
<br />b. Services Provided
<br />Ability to Meet Requirements
<br />IU will provide competent interpretation and translation services on an as -needed basis, ensuring
<br />compliance with all applicable State and local laws. Our services will include live, in -person, telephonic,
<br />and virtual simultaneous interpretation for City Council meetings, public meetings, workshops, interviews,
<br />and various events in languages specified and as requested by the City.
<br />For telephonic interpretation services, IU will provide a single, toll -free number for access, conference -
<br />calling services, and interpreters for all languages listed in the RFP and those not included, if needed, at
<br />competitive .rates. We will accommodate urgent requests as soon as possible and as required by the City.
<br />In addition to interpretation services, IU will translate various documents, reports, forms, posters,
<br />brochures, legal documents, and websites from English into requested languages and vice veirsa. We will
<br />also provide services to format documents into "Plain Language English" as needed, ensuring accurate
<br />and timely delivery of translated documents within time frame requested by the City.
<br />IU"s trainslation services will adhere to the City's formatting requirements and will be provided in various
<br />formats, including Microsoft Word, Excel, PowerPoint, InDesign, Photoshop, and Adobe PDF. We will also
<br />provide sight translation of documents during face-to-face events and offsite translation services if
<br />requested. We offer a comprehensive suite of services, including translation, review, formatting in audio,
<br />and desktop publishing. This ensures that the translated documents not only accurately convey the
<br />content but also adhere to industry standards in terms of layout and formatting.
<br />For audio content, IU will provide real-time verbatim closed -captioning for public meetings, live and pre-
<br />recorded events, media, and forums. Our captioning services will be synchronized with the audio,
<br />displayed at a speed readable by viewers, and will match spoken words and convey background inoises
<br />accurately. We will ensure a high degree of accuracy, with an accuracy rate of 95 percent or greater, and
<br />will provide unedited and edited caption transcripts in English within specified timelines.
<br />c. Agreement Statement
<br />IU agrees with the terms and conditions specified iin Section III —Scope of Services.
<br />d. Firm and Team Experience
<br />In 1970, Interpreters Unlimited (!U) was established with the mission to provide solutions when
<br />language creates a barrier in communication. Our expansive network of language experts and accurate,
<br />on -time service have propelled II.! to the forefront of a growing industry. Furthermore, with our mergers
<br />and expansions, IU now has over 80 years of combined experience. Our goal is to deliver superior
<br />interpretation and translation services nationwide, especially to members of underserved limited English
<br />proficiency populations who need access to government, medical and legal services. And with 53 years
<br />interpretation (0 tran5lalion 110transpertatiun f 11 sign language
<br />8943 Calliandra Rd, San Diego, CA 92126 / phone 800.726.9891 / Fax 800-726.9822
<br />Page 2 of 33
<br />
|