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The City of Santa Ana I Translation Services and Alternate Formats i RFP #2023-14 <br />CD <br />Interpreters Unlimited has its own certification process for conference training. Based on the <br />Interpretive Theory of Translation as developed over the last 35 years (and coming out of ESIT, the Ecole <br />superieure d'interpretes et de traducteurs), our training consists of interpretation exercises where the <br />emphasis is on comprehension of the content of the source language speech and the quality of the target <br />language speech as such, not on linguistic equivalences. <br />Video IRefnote Interpretation <br />Interpreters Unlimited is excited to introduce a new service to facilitate interpretation services. We are <br />now offering scheduled virtual interpretation services through a multitude of video hosting platforms. <br />Scheduled virtual interpretation is available in American Sign Language (ASL) and over 200 spoken <br />languages. This new service is a cost-efficient and simple to use alternative to traditional in -person <br />interpretation. It also complies with public health regulations resulting from the COVID-19 pandemic. <br />Scheduled virtual interpretation is a useful tool for various day-to-day events. It can be utilized in the <br />academic, medical, legal, and many other settings. <br />Virtual Video Hosting Platforms <br />Virtual interpretation services provide clients with a new and simple mode of accessing language services. <br />This service saves significant time and reduces the overall costs of interpretation. It eliminates all travel <br />costs and requires minimal setup time. We offer virtual scheduled interpretation services through a host <br />of platforms including, but not limited to: <br />:D Google Meet <br />:D <br />Cisco Webex <br />:D Google Duo <br />:D <br />Avizia <br />0 Skype <br />0 <br />Carena <br />:D zoom <br />:D <br />Doctor on Demand <br />0 Microsoft Teams <br />0 <br />American Well <br />:D GoToMeeting <br />:D <br />Webex by Cisco <br />Scheduling Process <br />Interpreters Unlimited offers a streamlined scheduling process so clients are able to schedule an <br />interpretation appointment with ease. Requests can be made through email, fax, over the phone, or <br />through our proprietary scheduling software, IU Match Connect. Once the request is received, our <br />customer service team will begin locating an interpreter to fill the request. <br />Once an interpreter has been located and accepts the assignment, a meeting request will be sent to the <br />client, providing them with a meeting link and access code. <br />Interpreter Certification for VRI <br />Interpreters Unlimited ensures the highest quality service and support available for on -demand video <br />interpreting. All Interpreters Unlimited video interpreters are U.S. citizens and work in call centers hosted <br />interpretation 10 translation transpertaticn lsign language <br />8943 Calliandra Rd, San Diego, CA 92126 / Phone 900.726.9891 / Fax 80072698.22 <br />Page 10 of 33 <br />