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The City of Santa Ana I Translation Services and Alternate Formats I R F P 42023-14 <br />be late, a 30% discount on the overall cost will be applied. We have a special roster of linguists who are <br />available for emergency requests if needed. Translation services are available 24J7j365. <br />Translation Workflow Chart <br />Interpreters Unlimited has provided translation services for over 53 years. IU houses a division that <br />specializes in providing timely, accurate and reliable document translation services. Material for <br />translation can be submitted using email, or regular mail. Document translations are returned within a 2- <br />3 business day turnaround for critical and high -use threshold languages, on average. Please see the <br />below chart for turnaround time approximations. <br />IU works with a large pool of translators with various subject matter and language expertise including but <br />not limited to the languages indicated. Translators are independently contracted linguists located <br />nationwide whose experience ranges from legal documents to medical research. No matter the project, <br />Interpreters Unlimited will produce a quality translation within the advised time frame. <br />Interpreters Unlimited guarantees project delivery dates. Should any translation request be late, a 30% <br />discount on the overall cost will be applied. IU's dedication to this Performance Guarantee means that <br />your organization will always receive projects when promised, by the committed deadline and within <br />budget. All document translation is done word -by -word, meaning -for -meaning, and follows the process <br />outlined below. However, part of the proofing and editing process is to make sure any "word for word" <br />translation still captures the relevant content and is culturally and topically appropriate. Please note that <br />lU verifies the qualifications of any translators working on a given project based on the needs of the <br />ossignment. <br />Document Submission <br />Source material for translation can be provided via email, postal mail, or by fax. Interpreters Unlimited <br />preserves original source document layout, graphics, and visuals, for all file formats (i.e..doc, .pdf, etc.) <br />and utilizes software systems to guarantee that translated versions meet all deliverable specification. <br />Translation assignments are confirmed upon receipt and completed in within the estimated timeframe <br />communicated to the client. <br />Editing & Proofreading <br />Translators are responsible for converting, revising, editing, and proofreading all materials prior to their <br />submission. All drafts and submitted work are susceptible to third party review, whether it by a <br />representative of the client, an IU project/contract manager, or a member of IU's team of Senior Language <br />Experts. Edits and amendments shall be made at NO COST to your organization, up to a year from the <br />date of original translation. <br />{0 interpretation (0 translaliun transportation fsign language <br />8943 Callinndra Pd, San Diego. CA 92126 / Phone 800.726.9891 / Fax 800 726.9822 <br />Page 14 of 33 <br />