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c) Recommended Work Plan <br />IKC has experience with multiple jurisdictions of similar size and implementation to Santa Ana. Based on <br />that experience, and the information provided by the jurisdiction in this RFP we propose the following work <br />plan comprised of a 17-to-18-month implementation time frame, with a 5-Step implementation approach. <br />Step 1— Initiate. This step is the kick-off of the project and layout and preparation of the Core Team who <br />will lead this project. <br />Step 2 — Analysis. This step incorporates all analysis requirements for the project including on -site <br />Configuration Analysis and Analysis required for Interfaces, and Configuration. Documentation of any <br />new development or configuration defined during these analysis sessions will be provided and approved by <br />the city before any new development will be completed. Working configuration meeting done on -site will <br />be focused on quick identification of GAPS between City needs and the existing Civic Apps and will often <br />result in immediate resolution of many of those GAPS identified. <br />Step 3 — Configure/Update/Build. This step will involve putting into place all of the items that were <br />identified/defined in Step 2. <br />Step 4 — Test and Train. This step involves the preparation of staff who will be responsible for full User <br />Acceptance Testing (generally Core Team members, Subject Matter Experts and other key personnel <br />identified by the city). End User training will be conducted onsite, and will prepare all testing staff for the <br />ability to but the overall configuration thru a thorough and effective test for readiness for Go -Live. <br />Step 5 — Go Live and Production Support. This step is the final implementation of the full Civic Platform <br />configuration. IKC staff will be onsite for the first week of Go -Live and will continue to be available for <br />support for up to 30 days after Go -Live. <br />Santa Ana - Project Time Line <br />mp x <br />Sffpl <br />R.A 3 <br />sup • <br />Sfep5 <br />Mm <br />m!!!!�!!!!!!!!!!!M! <br />Page116 <br />