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Administrator Training in addition to training opportunities that are offered by Accela thru their Accela <br />University. <br />End User Training <br />This training is a 1.5-day training on the End User functionality of the Civic Platform system as it relates <br />to Land Management and/or Licensing and Case Management. Attendees will be taught the ins and outs <br />of the use of the system to allow them to effectively manage and track their processes within the system. <br />IKC recommends a single 1.5-day End User Training for all end users to ensure City staff are proficient in <br />the use of the new system. With 150+ staff to be trained, and a recommended max class size of 15, the <br />schedule should include 10 classes, over the course of approximately 4 weeks. <br />Initial classes should include Core Team members, Subject Matter Experts and any other City Staff who <br />will be assisting with the User Acceptance Testing. Training for all other staff is recommended to occur <br />within a 2-to-3-week time before Go Live to ensure that training details remain fresh and are not lost due <br />to lack of system use prior to Go Live. <br />Administrator Training <br />IKC recommends a series of training sessions to equip City staff to Administer Civic Platform. Some of <br />these classes are most effective before Go Live, while others are more effective after the system has been <br />in use for at least a month; allowing administrators to have a more hands-on understanding of the impact <br />of update and modifications they may choose to implement. These classes include the following: <br />Pre -Go Live <br />Civic Platform Administrator <br />This class is a 3-day in-depth training on Administering the overall Civic Platform system using <br />Administrator and corresponding pages. Attendees will learn how to develop new processes within <br />the system as well as manage processes across the implementation. <br />IKC recommends this class be held between 30 and 45 days prior to Go Live so that City <br />Administrators are prepared to support staff immediately, while working along side of IKC for <br />knowledge transfer and assistance. <br />Reports Training Workshop <br />This training is a 4-day class which includes Reports Schema Training and SSRS Reports Training <br />as well as 2 days of actual hands-on Report development focused on actual jurisdictional report <br />needs. The additional 2 days allows attendees to utilize the knowledge gained from the 2-day <br />Reports Training with actual reporting needs of the jurisdiction. <br />Depending on agency preference, this training could be done immediately after the system <br />configuration is completed and approved, or it could wait till after Go Live. Doing so earlier in the <br />implementation process will allow Administrators to better understand configuration impacts and <br />to assist with any troubleshooting as early as Go Live week. <br />AGIS Admin <br />This training is a half -day training on the AGIS Admin Integration software. Attendees will learn <br />how to navigate AGIS Admin for troubleshooting, refreshing services and adding new services <br />and/or layers to Civic Platform. This training will also cover some basics of an external <br />Address/Parcel/Owner setup (aka XAPO) for agencies who choose this option during system <br />configuration and setup. <br />Page 121 <br />