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For the most part, Accela GIS will not require much update or maintenance, unless a change is <br />made to the agencies GIS configuration or user needs. This training could occur at any time either <br />before or after Go Live. <br />Post Go Live <br />Civic Platform User Experience <br />This training is a 2-day in-depth training on administration as it related to user experience and security. <br />Attendees will learn how to utilize the form layout editors, configure consoles, implement additional <br />security controls, setup calendars, templates and more. <br />IKC Recommends holding this training a few months after go -live. This allows users to get a full hands- <br />on experience with the software which will allow them to better understand what they would assist them in <br />the layout and design of the user experience. Once users know what they would like, this class could be <br />done as a working class which would allow the trainees to use real live examples for many of the updates <br />they will be learning. <br />EMSE Basics <br />This training is a 1-day class which includes an overview of the Event Manager and Script Engine (EMSE), <br />triggers, functions, controls, variables, debugging and available documentation overview <br />IKC also recommends holding this training a few months after go -live. This will allow the trainee to <br />become well versed in the overall system configuration and user needs before they move into the more <br />complex pieces of scripting. <br />Accela Citizen Access <br />This training is a 1-day in-depth training on Administering the Citizen Access (ACA) (customer portal) <br />system. Attendees will learn how to develop online processes and make them available to constituents. <br />This is another training that could either occur within a couple months of go -live or after go -live. We <br />recommend it after go -live simply to balance the amount of learning that will be required for administrators <br />during the go -live process. <br />i) Testing Approach <br />Testing is a critical part of IKC implementation to ensure that systems function as effectively as possible, <br />and data conversions flow as expected. IKC's approach to testing is two part; the first is automated, the <br />second is manual. <br />Automated Testing <br />During the automated testing, IKC will run scripts against the database to review configuration, consistency, <br />and identify possible issues and/or concerns that need to be reviewed. <br />Manual Testing <br />Manual testing will be completed by the users, as a part of User Acceptance Testing. During the manual <br />tests, staff will be working to validate that the configuration for each record is accurate (fields, workflow, <br />fees, requirements, etc.), as well as evaluating that the records meet the functional requirements for the <br />department/division. <br />Page 122 <br />