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- 9 - <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br />Service Agreement Billable Annual Services <br />AMAG SSA <br /> <br />• SSA Contract Dates 1/1/2024* – 9/30/2025 <br /> <br />Pricing (excluding any and all applicable taxes)……………………………………….$ 5,654.16 <br />*Current SSA expired, price includes making SSA current and extending into 2025 <br />Alarm Monitoring Annual Price <br /> <br />Pricing (excluding any and all applicable taxes)……………………………………….$ 780.00 <br />Duress Button Testing Monitoring Annual Price <br /> <br />Pricing (excluding any and all applicable taxes)……………………………………….$ 2,423.90 <br /> <br />Duress Buttons and AMAG Check Up Scope of Service <br /> <br />• Test the functionality of all duress buttons <br />• Program Alarm system to be in test mode <br />• Physically Test every duress button <br />• Log test in System Surveyor <br />• Review Log File from Alarm Monitoring center and confirm duress notification for each <br />device <br />• Note and issues with physical buttons and key releases <br />• Note any battery warnings <br />• Review AMAG Symmetry Logs for potential issues or error logs that have problems <br />• Back up the AMAG Database <br />• Create a log report with actions performed during the maintenance and document. <br /> <br />The customer is responsible for all database backups on any of the systems being maintained as part <br />of this agreement. Database backups are strongly encouraged, and Blueviolet/Lanmor Services will <br />work with the City of Santa Ana’s IT department for best practices with backing up an AMAG system. <br />Backup should be maintained offsite of at all possible. <br /> <br />OWNER TO PROVIDE: <br />• The City of Santa Ana’s IT department is to provide VPN remote access to <br />Blueviolet/Lanmor Services. This will allow Blueviolet/Lanmor Services the ability <br />to remotely diagnose issues and be better prepared when arriving onsite. <br />