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CITY OF SANTA ANA <br /> 5. Consultant shall provide their completed translated documents/forms in formats as required <br /> by the City. Formats may include at minimum, Microsoft Word, Microsoft Excel, Microsoft <br /> PowerPoint, InDesign, Photoshop, and Adobe PDF. Consultant must be able to convert <br /> Microsoft files into PDF format, Completed PDF forms are not the online fillable type. <br /> 6. Consultant will receive and transmit drafts and final versions of forms from and to the City in <br /> writing, which includes secure email, electronic file attachments to email, via web portal, or if <br /> requested by the City, by facsimile, USPS mail, or overnight services to the City's Project <br /> Manager or designee. <br /> 7. Consultant shall provide sight translation of English documents or other languages during <br /> face-to-face events. <br /> 6. Consultant shall provide offsite translation services of documents from English or other <br /> languages. <br /> 9. English word counts will be determined using Microsoft Word's word count feature. <br /> 10. No machine-generated translations are allowed. <br /> 11. The use of speech recognition software is not authorized. <br /> E. Closed Captioning (Optional Service) <br /> While closed-captioned services are not mandatory for this Agreement,the City reserves the right <br /> to explore and implement these services at its discretion during the contracted term. The City <br /> acknowledges that circumstances may arise where the inclusion of closed-captioning becomes <br /> necessary to enhance accessibility. The City may at its discretion add these services either upon <br /> award or via an Amendment during the term of the Agreement. Therefore, the City encourages <br /> all prospective Proposers to submit competitive pricing for future consideration. <br /> Consultant will translate audio content, either live or pre-recorded, into display text synchronized <br /> with the audio, equivalent text to that of the audio, and access formats as specified herein. <br /> 1. Services shall Include full scale, real-time verbatim closed-captioning of public meetings and <br /> other live and pre-recorded meetings, media, forums, and events. <br /> 2. Consultant will sign-in to live caption events at least 10 minutes prior to the scheduled starting <br /> time and shall stay on until its conclusion, even if it runs longer than the scheduled time. <br /> 3. Consultant will provide remote captioning services by following a video signal that is streamed <br /> live online and an audio signal via telephone line(s). <br /> 4. Consultant will provide captioning to a real-time streaming web page, and to a live caption <br /> area within the event streaming page. <br /> 5. Consultant must have the technical compatibility with the City's live streaming software in <br /> order for the caption stream URL to be inserted into a player template including Granicus, so <br /> that live captioning can be viewed within the live stream player during events and meetings, <br /> when accessed from the City's event page. <br /> RFP 24-022A City of Santa Ana Page 21 of 51 <br />