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sr <br /> �rw CONTINENTAL DVBE <br /> V%. INTERPRETING . ;; ,. <br /> RESPONSE TIMES& AVAILABILITY onboarding includes receiving a signed contract, <br /> providing Certificates of Insurance to City, kickoff <br /> ✓ Interpreting services:status provided within meeting(s), and communication with internal team <br /> 24 hours regarding any client invoicing practices that must be <br /> ✓ Document translation:status provided within implemented prior to providing services. <br /> 24 hours <br /> • Rush services available with rush fee approval <br /> ✓ After-hours Emergency Contact available <br /> The following is an estimate of interpreters in our <br /> network that the City of Santa Ana will have access to: <br /> CA Court Certified or Registered Interpreters <br /> • Spanish: 175 <br /> • Vietnamese: 12 <br /> • Other Languages: 133 <br /> We maintain a contingency plan for our internal staff <br /> and vendors for the following scenarios: <br /> • Rush requests <br /> • Staffing shortages <br /> • Requests for rare or infrequently used <br /> languages <br /> Our company also offers an after-hours ER line and is <br /> capable of meeting requests for weekend coverage. <br /> SPECIAL CONSIDERATIONS <br /> Interpreters and translators are independent <br /> contractors and are not employees of Continental <br /> Interpreting. Interpreter qualifications and/or <br /> certification numbers are available upon request. <br /> IMPLEMENTATION PLAN <br /> On-site and remote interpreting services can be <br /> provided as soon as 1 day after client onboarding has <br /> been completed. Government agency client <br /> 800.201.7121 <br /> info@cis-inc.com <br /> 5 <br /> pJ a f M.x. <br />