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itit <br /> making connections nationwide <br /> Ms.Abigail Alcala,Assistant City Clerk <br /> City of Santa Ana-Clerk of the Council <br /> Clerk of the Council <br /> 20 Civic Center Plaza <br /> Santa Ana,CA 92701 <br /> March 21,2024 <br /> Dear Ms.Alcala, <br /> Thank you for the opportunity to submit a response to your solicitation Translation and Interpretation <br /> Services for City of Santa Ana,California. <br /> As a private business focused on ensuring that all individuals, including children and families in limited <br /> English proficiency communities, [as well as those in the Deaf and Hard of Hearing community,] have <br /> equal access to Translation and Interpretation services and programs, IU Group brings our experience, <br /> our reliability,and our commitment to customer satisfaction to all our language services. <br /> For 53 years, we've worked to provide quality interpretation and translation services to a wide array of <br /> industries, all to support our core goal of overcoming communication barriers in public life.This mission <br /> means that it is not enough to just earn your business;we want to earn your trust.With IU,you get: <br /> l''' A live person to speak with when calling our offices or tech support, along with a dedicated <br /> management staff accessible 24 hours a day,seven days a week. <br /> • A national network of 10,000+skilled interpreters and translators <br /> A 53-year track record of providing exceptional customer service, fulfilling language services, <br /> and conforming to contract specifications <br /> C An easy-to-use Portal to Portal interface called IU Match Connect <br /> • Performance Guarantees for all of our services <br /> • The company possesses sound financial strength, having experienced consistent year-over- <br /> year growth. IU has a favorable D&B rating, healthy liquidity and a solid Line of Credit <br /> relationship. Annual revenue is in excess of$15M. <br /> If you have any questions or concerns,please contact Desiree Lewis,desiree.lewis@interpreters.com.We <br /> look forward to the chance to provide Translation and Interpretation Services for the City of Santa Ana, <br /> California. <br /> Respectfully, <br /> Shamus Sayed, Chief Operations Officer <br /> (858)866-1130 <br /> sham us.sayed@interpreters.com <br /> ill interpretation ill.rinslation illitransportation j gsign language <br /> 8943 Calliandra Rd,San Diego,CA 92126 / Phone 800.726.9891 / Fax 800.726.9822 <br /> Page 1 of 33 <br />