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City of Santa Ana I Translation and Interpretation Services I RFP No.24-022A t Native-level mastery of both,source and target languages(English and the foreign language) • An extensive vocabulary ranging from formal language to colloquialism and slang • Extensive industry-specific terminology including medical and legal,etc. • Adherence to professional industry ethic/standards • Membership in and/or accreditation by a professional association: • ATA(American Translators Association) • AAIC(Association Internationale des Interpretes de Conference) • Prior experience in applicable industries or market sectors Translators requesting legal/court hearing or medical assignments are required to complete an additional Qualification Survey. This survey tests terminology and concept knowledge of legal or medical terms, procedures,case law,mediation terms,court hearing dialogue,procedures,diagnosis,medical,and other appropriate legal or medical terminology. Translators are asked to translate a list of legal or medical terms to verify knowledge of dialect and cultural competency which both can affect the meaning of a translation. The results of this survey are reviewed by our management team including senior language experts before the candidate is asked to move to the next step. IU has been a member of the American Translators Association since 2023. Linguists' certifications may be provided to the City upon request. e. Proposed Work Plan Anticipated Approach Interpreters Unlimited (IU) understands the Scope of Services and will provide competent interpretation and translation services as needed by the City of Santa Ana.We will ensure compliance with all applicable State and local laws regarding interpretation and translation services. Meeting Demand At Interpreters Unlimited, Inc., we optimize our language services through predictive and responsive analytics.We further maximize our technology utilization and implement the best-of-class in interpreting and translation training. Each of these areas help us to hire and maintain a diverse and talented pool of highly sought-after interpreters and translators. Monitoring Our shared contractor-client ecosystem is monitored with a statistical purpose (to find the patterns in language and location requests)as well as a more narrative and intuitive purpose(to read and hear client and interpreter feedback, and from that to imagine and create new and more effective processes). • Maintain constant communication with clients by establishing routine meetings or feedback sessions. • Provide any necessary feedback to the translators or interpreters to improve the quality and client experience of a session. • Manage any project issue escalation in a timely manner to ensure a smooth delivery. 41 interpretation ti s ctiuil transportation it sign language 8943 Calliandra Rd,San Diego,CA 92126 / Phone 800.726.9891 / Fax 800.726.9822 Page 5 of 33