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The City of Santa Ana I Translation Services and Alternate Formats I RFP#2023-14 b t l u i Special Concerns an S gge t n IU suggests that the evaluation committee consider our extensive experience in providing interpretation and translation services to various government agencies and organizations. Our commitment to quality and accuracy is paramount, and we are dedicated to meeting the City's needs efficiently and professionally. Deliverables and Implementation Plan IU will provide live, in-person,telephonic, and virtual interpretation services as required. For document translations, IU will deliver translated documents within 24 hours for urgent requests and within five business days for regular requests.All translations will be accurate and formatted according to the City's requirements. As the nature of the language service industry encompasses both sides of the dichotomy "operations/projects," it is necessary in our implementation processes to account for aspects from both the operational on-going and repetitive nature of multiple interpreter appointments,as well as the effects of external variables that affect the projection of activities.That is why we use both our IU Match Connect software system as well as dedicating individual monitors to implement all contract processes.Thus,we orient our action to meet a goal that is context and environment specific. IU proposes the following implementation plan for a two-week span: • Create IU Match Connect account for client access. * Assign schedulers for exclusive client use,who will take phone calls and also monitor the accounts. • Continue to develop specialized pool of reliable,excellent interpreters • Plug in all information to create effective Gantt charts. • Effectively communicate any changes with the entire contract team and client. • Ensure quality assurance. Description of Services Simultaneous&Conference Interpretation Interpreters Unlimited has provided conference interpreting to many municipalities in a wide range of settings.An example of this is our current contract with the City and County of Miami.Our sign language interpreter was utilized for the unfortunate events in Surfside, Florida in July of 2021. Additionally, we have a contract for ASL with the County of San Diego in which one of our interpreters was used for televised meetings with KPBS news discussing San Diego County COVID updates. Understanding Simultaneous Interpretation A simultaneous interpreter must listen to the speaker, translate the message in his mind, render the translation into the microphone,and continue to listen to the speaker while also delivering the translated message.Simultaneous interpretation is both a linguistic and a technological process,and is inextricably linked, in the conference setting, with equipment that facilitates the transfer of information. To accomplish this, IU has a variety of equipment that may be used, such as receivers, transmitters, headphones,microphones,amplifiers,video cameras and monitors, and sound systems. Ii interpretation `�tr i 1s c MI 41 trarlspurtatiun j 1,l sign language 8943 Call iandra Pd,San Diego,CA 92126 / Phone 800.726.9891 / Fax 800.726.9822 Page 9 of 33