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The City of Santa Ana I Translation Services and Alternate Formats I RFP#2023-14 1�'c�e� t. <br /> Interpreters Unlimited has its own certification process for conference training. Based on the <br /> Interpretive Theory of Translation as developed over the last 35 years (and coming out of ESIT,the Ecole <br /> superieure d'interpretes et de traducteurs), our training consists of interpretation exercises where the <br /> emphasis is on comprehension of the content of the source language speech and the quality of the target <br /> language speech as such,not on linguistic equivalences. <br /> Video Remote Interpretation <br /> Interpreters Unlimited is excited to introduce a new service to facilitate interpretation services. We are <br /> now offering scheduled virtual interpretation services through a multitude of video hosting platforms. <br /> Scheduled virtual interpretation is available in American Sign Language (ASL) and over 200 spoken <br /> languages. This new service is a cost-efficient and simple to use alternative to traditional in-person <br /> interpretation. It also complies with public health regulations resulting from the COVID-19 pandemic. <br /> Scheduled virtual interpretation is a useful tool for various day-to-day events. It can be utilized in the <br /> academic,medical,legal,and many other settings. <br /> Virtual Video Hosting Platforms <br /> Virtual interpretation services provide clients with a new and simple mode of accessing language services. <br /> This service saves significant time and reduces the overall costs of interpretation. It eliminates all travel <br /> costs and requires minimal setup time. We offer virtual scheduled interpretation services through a host <br /> of platforms including, but not limited to: <br /> • Google Meet Cisco Webex <br /> • Google Duo Avizia <br /> • Skype Carena <br /> • Zoom Doctor on Demand <br /> Microsoft Teams American Well <br /> • GoToMeeting Webex by Cisco <br /> Scheduling Process <br /> Interpreters Unlimited offers a streamlined scheduling process so clients are able to schedule an <br /> interpretation appointment with ease. Requests can be made through email, fax, over the phone, or <br /> through our proprietary scheduling software, IU Match Connect. Once the request is received, our <br /> customer service team will begin locating an interpreter to fill the request. <br /> Once an interpreter has been located and accepts the assignment, a meeting request will be sent to the <br /> client, providing them with a meeting link and access code. <br /> Interpreter Certification for VRI <br /> Interpreters Unlimited ensures the highest quality service and support available for on-demand video <br /> interpreting.All Interpreters Unlimited video interpreters are U.S.citizens and work in call centers hosted <br /> li, interpretation ijtit translation jtransportation tl1 isign language <br /> 8943 Calliandra Rd,San Diego,CA 92126 / Phone 800.726.9891 / Fax 800.726.9822 <br /> Page 10 of 33 <br />