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The City of Santa Ana I Translation Services and Alternate Formats I RFP#2023-14 <br /> Document Formats/Layout <br /> Interpreters Unlimited translators are trained and experienced in industry standard computer assisted <br /> translation software suites, such as SDL, and proficient in other desktop publication software—namely, <br /> Adobe InDesign, Adobe Photoshop, Microsoft Office Publisher, and Microsoft Office Suite (for Mac and <br /> Windows). <br /> Translation Memory <br /> Interpreters Unlimited will build a translation memory bank for your organization using SDL to ensure <br /> that all Your organization requests are cost-saving and reliable. Translation memory works by capturing <br /> segments of text and storing its accompanying translation. If any further text contains identical or similar <br /> source segments, the system will show the previous translation, which can be used as it is, or corrected <br /> accordingly. These segments that have a match in the memory bank are also rated by percentage of <br /> match: 101% matches or ICE matches are matches of the segment+the context (same segments before <br /> and after), 100%matches are full matches without context, Fuzzy Matches are 99%or less match,and No <br /> Match are those that either do not have nothing similar in the TM.There are also Repetitions,which are <br /> segments that are not yet in the memory bank but that repeat themselves throughout the text. <br /> Consistency among translations and translators is vital,and Interpreters Unlimited has placed this concern <br /> first and foremost so that the dissemination of health education materials,including medical records and <br /> analyses, maintain a similar tone, style, and clarity. <br /> YOUR deadline dictates the timeframe the process is executed,regardless of the deadline,whether that <br /> it is within 30 minutes or 30 days. <br /> Translation Process <br /> Protect Planning Translation/Editing Additional Services Project Delivery and <br /> Closure <br /> •Finale°proloct •Create/update Create desktop <br /> requirements 5$lossaries and ptl6fihvsg layout •Detver translated files <br /> •Assign Project translation morrones •(rate locus'ireft <br /> Manager •Translation inks ot9et We bCfles •Drawer Ira nSl.q <br /> •A:si n kun:lulic,n la ua e s •Doivo a (if lc aired) <br /> 9 nSr 9 (I •REtcord voice-nvr-+- •Deaver UDaatcd <br /> tcams —)..•Edit by second equa:Y—÷•Perform qudlity —�•ylrxsories <br /> •i.csllect and vunfy quairied transtalar(s) control(engnoering •Client feedback <br /> source files.refererce •I>rootroae by subject p g vied truistics) •Invoice sent to client <br /> rr cstarials,exislir:.j --•,t.-,expert •..L7ient feedback <br /> •C rc-t feedback *linnet) .- <br /> fr+:>Iv•nrsir `.Review by subject <br /> eie tier expert <br /> reviey,by P^oject <br /> manager <br /> Quoddy Control Plan <br /> Interpreters Unlimited ensures quality.accuracy of interpretation <br /> on-time delivery.cnd overall satisfaction based on client feedback. <br /> Translator: 3-Step Assessment Program <br /> In addition to agreeing to IU Translation Principles,each translator has to complete our in-house 3-Step <br /> Assessment Program (at a minimum). Our translators must have a level of proficiency in all languages <br /> they intend on offering services in including English. <br /> interpretation translation CD transportation ill sign language <br /> 8943 Calliandra Rd,San Diego,CA 92126 / Phone 800.726.9891 / Fax 800.726.9822 <br /> Page 15 of 33 <br />