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The City of Santa Ana I Translation Services and Alternate Formats I RFP#2023-14 tas4 Translator Code of Ethics Below are the principles IU requires translators to understand and agree upon before becoming eligible for an IU Translation Certification: Ethics/Objectivity Accuracy Respect .. Cultural Awareness Professionalism Provision of Quality Assurance Translation Quality We use only certified translators carefully selected to match the subject matter and content of your project. Upon request, we will provide your organization with a Certificate of Attestation which certifies, under a notary seal,the accuracy of our translations. 100%Translation Quality Guarantee Further, we provide a 100% accuracy guarantee for all of our translations. We stand by all of the translations performed by our translators. If you are not completely satisfied with a completed translation, we will fix it, free of charge, until it meets your full satisfaction. If there are any issues or questions with one of our translations, we will work with you until you are completely satisfied with the quality and accuracy of your translations. Interpreters Unlimited,Inc.'s Quality Assurance Program Interpreters Unlimited's Quality Assurance Program for translation projects consists of a three-step translation process("TEP":Translation—Edition—Proofreading/content management)and a final quality assessment ("QA") performed by the project manager. Each of the three steps in the TEP process is completed by a different certified translator team with native speakers of the target language.Our first step for large projects is generally the development of a comprehensive glossary of terms specific to the client's project. This process is overseen by a terminology/content manager whose sole function is to receive,interpret,convert and implement terms via a dynamic glossary that is distributed and integrated across our teams of linguists. We combine tools and processes to ensure that the correct terms are implemented at all times, fusing accuracy with time-efficiency.This process provides consistency, while allowing each linguist to submit adaptations and modifications where he/she deems appropriate. For technical content and other translations that require a strong knowledge of industry-specific information,we rely on subject-matter experts to ensure the correct usage of industry terminology.These professional resources have access to translation glossaries,authoritative and up-to-date dictionaries and industry-specific terminology tools. We believe strongly in the necessity to employ industry-expert translators as each industry relies on specific terminology and nomenclature that is ever-changing and critical to conducting its everyday activities. We are constantly monitoring the performance of our resources. Translators' performances are evaluated after each project and rated in our internal system. Because our translations go through a triple verification process,Interpreters Unlimited is able to certify the accuracy of our work. 41 interpretation itil II IS LW jtransportation l sign language 8943 Calliandra Pd,San Diego,CA 92126 / Phone 800.726.9891 / Fax 800.726.9822 Page 16 of 33