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Section 5—Implementation Approach and Work Plan <br /> a) Project Organization Chart <br /> IKC is comprised of two executive managing partners, who function as main project oversight and/or <br /> project management, depending on the project complexity. There are nine additional staff dedicated to <br /> Accela projects, which comprise the support structure, handing of daily business process analysis, <br /> configuration, reports and training for various projects,as assigned. There are two additional staff which <br /> perform daily administrative and support duties for the office. <br /> IK Consulting, LLC <br /> Organizational Chart <br /> Missy Kern Connie Ingram <br /> Managing Partner Managing Partner <br /> Sherrie Dlshroon Ralna Sthmb Clint Mills <br /> Senior Reports Ssnkr Imptomsnlagon Senior Implemenlatan <br /> Specialist Specialist Specialist <br /> Amber Andersen Kris Ingram Tillany Kom Janene Winn Lynn Larson I Missy Kersey <br /> Configuration Support Configuration Support Configuration Support Configuration <br /> Specialist Specialist Support ConriqurecarSupport! Configuration Support <br /> $petWlfl Specialist Specialist i Specialist <br /> Key lead staff,identified for the Santa Ana project,are identified below along with some resume highlights <br /> important for this project. Full resumes can be found in Appendix E. <br /> Connie Ingram,Managing Partner—Project Manager <br /> Connie Ingram brings a wealth of experience from her extensive background working in and with various <br /> city, county and state departments. She has held key supervisory roles in software development, business <br /> systems analysis, process mapping, and management.As a Certified Trainer and Accela Certified Partner, <br /> Connie holds a B.S. in Business Administration,a certification in public policy and management from the <br /> University of Arizona's Eller College, and certification in Process Mapping. Her deep expertise in these <br /> areas ensures her clients benefit from optimal process implementation and highly competent administrators <br /> and end-users. <br /> Throughout her Civic Platform career, Connie has been the Lead/Project Manager for six agencies, Lead <br /> Conversion Resource for fourteen agencies, and a Configuration and Scripting resource for thirteen <br /> agencies in their migration to Accela's Civic Platform. Connie has also worked with numerous other <br /> agencies to deliver enhancement services for existing Civic Platform customers. <br /> As a Co-Founder of IK Consulting,Connie has been deeply involved with Accela software since 1994. Her <br /> proficiency encompasses all aspects of system development including: <br /> • Business Process Analysis • Scripting <br /> • Data Conversions • System Configuration <br /> • Electronic Document Review • Training <br /> • Project Management • Accela Apps <br /> • AdHoc Report Development • Accela Citizen Access <br /> • Accela GIS • Accela Mobile Office <br /> Page I 10 <br />