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• AdHocReportDevelopment • Accela Apps • Accela Citizen Access • Accela Mobile Office Sherrie Dishroon, Senior Reports Specialist—Lead Report Writer Sherrie Dishroon brings over 37 years of experience as an information systems professional and more than 44 years in the building industry. She is highly detail-oriented and possesses effective management and communication skills that contribute to overall project success. Sherrie excels in both team settings and independent work,demonstrating a versatile ability to collaborate effectively with others. Sherrie has been the lead Report Writing contributor for 19 full agency implementations to the Civic Platform, as well as numerous other agencies where the focus is on enhancement projects to optimize their existing Civic Platform systems. Sherrie has been an integral part of the IKC Team since 2010. While her technical expertise in Land Development Information Technologies is extensive, Sherries primary role at IKC is focused around Crystal Report Writing and SSRS Report Writing, areas in which she demonstrates exceptional skill and proficiency. b) Project Management Methodology/Approach Project Management—IKC's Project Manager will lead the project team to ensure all tasks are progressing according to schedule. The Project Manager is empowered to make decisions on behalf of IKC to best suit the needs of the implementation. The Project Manager will work closely with the remainder of the project team and the following activities: • Development and Management of a Project Plan • Project Document Management • Issue Log Management and Escalation • Status Reporting • Change Order Management • Resource Management • Executive Project Oversight and Quality Assurance The Project Manager will utilize Accela's Civic Applications (Civic Apps) and the below methodology/ approach in the City of Santa Ana's implementation: Initiate Core team members are finalized, project contracts and the details of the Statement Of Work are finalized,project scope and objectives are reviewed with the full project team,and the project plan is finalized. This step also includes the project kick-off and initial Core Team training. Analysis IKC works closely with the City of Santa Ana's staff to reviews any existing agency documentation and the Civic Apps to determine any GAPs to be addressed. During this step IKC will hold both in-person and web-based workshops with key staff to actively update Civic Applications while also documenting more complex update needs related to data conversion,interfaces,reports,and event scripts. Configure/Update/Build During this step all item identified during the Analyze phase will be addressed. This includes items related to configuration, interfaces, reports, scripts and any other needs that address the Cities needs/requirements to facilitate the most successful implementation possible. Page112