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appropriate. The purpose of this meeting is to discuss current project steps, next steps and any project concerns as well as documenting achievements as the project moves forward. • Monthly Project Status Reports. This report document identifies all steps within the overall project plan,identification of the current status of each step,current risks and issues,resolved risks and issues, and current time lines. This document is made available to the Core Team, Project Stakeholders and any others as defined by Santa Ana staff. • Issue Escalation Guideline. Invariably, in any implementation of this type, issues will arise. The IKC Project Manager will keep track of issues as they arise, within the Monthly Status Report and will ensure each item is assigned to a team member who will be responsible for leading the efforts to resolve the issue. These issues will include items that fall within the Scope of the project as well as issues that fall outside of the current Scope If at any time the issues identified go beyond the team members and IKC Project Manager/Agency Project Manager's ability to be resolved,the following issue Escalation Guideline is proposed. Agency Project Team Members and IKC Configuration Support Specialists are at the same level of the escalation scale and will attempt to address any issues they identify within this level. If an issue is not able to be resolved at this level, it should be referred to the next level of Agency Core Team Member and IKC Senior Implementation Specialist. Agency Core Team Members and IKC Senior Implementation Specialists are at the same level of the escalation scale and will attempt to address any issues they identify within this level. If an issue is not able to be resolved at this level, it should be referred to the next level of Agency Project Manager and IKC Project Manager. The Agency Project Manager and IKC's Project Manager are at the same level of the escalation scale and will attempt to address any issues they identify within this level. If an issue is not able to be resolved at this level, it should be referred to the next level of Agency Project Sponsor and the IKC Leadership Team. The Agency Project Sponsor and the IKC Leadership Team are the final level of escalation. Issues will be referred'to this level from previous levels and decisions made jointly at this level of escalation will be final and focused in the best interest of the agency without significant detrimental impact on IKC. ESCALATION SCALE: (7:40,10renoielioVni a " tlik0Oilikte# ► .[ _aror.at.etitaagn . , .r npe'r :Jti�------' qcC °I'ro��roal•su�ua3nspoariat ) Ac«•r^^rwx..e mow., t r macaoAnnwas .tsp:wwt, Page I15