Laserfiche WebLink
c) Recommended Work Plan <br /> IKC has experience with multiple jurisdictions of similar size and implementation to Santa Ana. Based on <br /> that experience,and the information provided by the jurisdiction in this RFP we propose the following work <br /> plan comprised of a 17-to-18-month implementation time frame,with a 5-Step implementation approach. <br /> Step 1—Initiate. This step is the kick-off of the project and layout and preparation of the Core Team who <br /> will lead this project. <br /> Step 2 — Analysis. This step incorporates all analysis requirements for the project including on-site <br /> Configuration Analysis and Analysis required for Interfaces, and Configuration. Documentation of any <br /> new development or configuration defined during these analysis sessions will be provided and approved by <br /> the city before any new development will be completed. Working configuration meeting done on-site will <br /> be focused on quick identification of GAPs between City needs and the existing Civic Apps and will often <br /> result in immediate resolution of many of those GAPs identified. <br /> Step 3 — Configure/Update/Build. This step will involve putting into place all of the items that were <br /> identified/defined in Step 2. <br /> Step 4—Test and Train. This step involves the preparation of staff who will be responsible for full User <br /> Acceptance Testing (generally Core Team members, Subject Matter Experts and other key personnel <br /> identified by the city). End User training will be conducted onsite,and will prepare all testing staff for the <br /> ability to but the overall configuration thru a thorough and effective test for readiness for Go-Live. <br /> Step 5—Go Live and Production Support. This step is the final implementation of the full Civic Platform <br /> configuration. IKC staff will be onsite for the first week of Go-Live and will continue to be available for <br /> support for up to 30 days after Go-Live. <br /> Santa Ana - Project Time Line <br /> - 6 7 n - i] + <br /> ed sir sc tan • Mar Apr May Jun !ul10 !WQ Sepi2 O t Nov14 Decis Jan c 12 <br /> Omit* Months .2024 Y9N 2. . .29 9. ram.. 2?2@...45,,;2 AREA 1-.i92.k.z.t i,, 6 r <br /> Step 1 Initiate 1 <br /> XIdt•Osr X Y _ <br /> Core Team Definition <br /> Coro Teem Training_ X <br /> steal Analysts 4 <br /> .Wonting Cgtrat on Meetings X otia <br /> IMerface Analysis <br /> Report Analysis Meetings, <br /> GAP Ocorne weon <br /> .Conversion Analysts Monet <br /> Step! Configure/Update/Build 9 <br /> .Civic Application Updates <br /> Nevi Record Sued <br /> —Report Development - <br /> Script Development <br /> Mertace Development <br /> Conversion Build end Mapping, <br /> Citizen Access Development <br /> Step4 Teat and Traln 4 <br /> User Training X <br /> User Acceptance Testesg <br /> Rep Go Live/Production Support X 2 <br /> Configuration Push to Production <br /> Go Live West X <br /> Poet Go ten Wash <br /> Page 116 <br />