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• Onsite Go Live Support—2 IKC staff will be onsite to assist staff for the full first week of Go Live. • Offsite Post Go Live Support—Focused ongoing support will continue for 30 days after Go Live before transitioning the maintenance of the implementation to Accela's Customer Resources Center (CRC). Sample Design Document included—See Exhibit 2 Sample Test Scripts included—See Exhibit 3 e) Roles and Responsibilities of City Staff Agency Project Sponsor The Project Sponsors act as the final escalation point for issue resolution. Responsibilities include: • Represent the interests of the project within the Agency • Represent the Jurisdiction's interests both strategic and financial within the context of the project • Stays informed of major project activities • Assists with major issues,problems,policy conflicts and removes obstacles • Ensure the project manager receives resources where needed in a timely manner Agency Project Manager The Agencies Project Manager will work closely with the IICC Project Manager to manage,track,facilitate and plan for all project activities. The Project Manager works with the Project Sponsors, Subject Matter Experts and other stakeholders to ensure the timely delivery of a quality product. Responsibilities include: • Overall administration, coordination, communication, and decision-making associated with the implementation • Planning,scheduling,coordinating and tracking the implementation • Coordination of all projects • Ensure that the project team stays focused • Ensure tasks are completed on schedule and that the project stays on track Project Team Leads Team leads will work with the project team and facilitate project activities for the Agency and communicate with each affected department to represent department needs and business processes during implementation. Responsibilities include: • Attend requirements gathering workshops • Coordinate with SMEs to gather data and make decisions about business processes • Coordinate with SMEs to assist in the creation of specifications for reports, interfaces and conversions • Review and test the system configuration • Learn the system and assist in configuration Subject Matter Experts(SMEs) User representative from each affected department to represent department needs and business processes during implementation. Responsibilities include: • Attend requirements gathering workshops • Able to gather data and make decisions about business processes • Assist in the creation of specifications for reports, interfaces and conversions • Review and test the system configuration • Participate in knowledge transfer opportunities in order to understand the system Page 119