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Administrator Training in addition to training opportunities that are offered by Accela thru their Accela <br /> University. <br /> End User Training <br /> This training is a 1.5-day training on the End User functionality of the Civic Platform system as it relates <br /> to Land Management and/or Licensing and Case Management. Attendees will be taught the ins and outs <br /> of the use of the system to allow them to effectively manage and track their processes within the system. <br /> IKC recommends a single 1.5-day End User Training for all end users to ensure City staff are proficient in <br /> the use of the new system. With 150+ staff to be trained, and a recommended max class size of 15, the <br /> schedule should include 10 classes, over the course of approximately 4 weeks. <br /> Initial classes should include Core Team members, Subject Matter Experts and any other City Staff who <br /> will be assisting with the User Acceptance Testing. Training for all other staff is recommended to occur <br /> within a 2-to-3-week time before Go Live to ensure that training details remain fresh and are not lost due <br /> to lack of system use prior to Go Live. <br /> Administrator Training <br /> IKC recommends a series of training sessions to equip City staff to Administer Civic Platform. Some of <br /> these classes are most effective before Go Live, while others are more effective after the system has been <br /> in use for at least a month; allowing administrators to have a more hands-on understanding of the impact <br /> of update and modifications they may choose to implement. These classes include the following: <br /> Pre-Go Live <br /> Civic Platform Administrator <br /> This class is a 3-day in-depth training on Administering the overall Civic Platform system using <br /> Administrator and corresponding pages. Attendees will learn how to develop new processes within <br /> the system as well as manage processes across the implementation. <br /> IKC recommends this class be held between 30 and 45 days prior to Go Live so that City <br /> Administrators are prepared to support staff immediately, while working along side of IKC for <br /> knowledge transfer and assistance. <br /> Reports Training Workshop <br /> This training is a 4-day class which includes Reports Schema Training and SSRS Reports Training <br /> as well as 2 days of actual hands-on Report development focused on actual jurisdictional report <br /> needs. The additional 2 days allows attendees to utilize the knowledge gained from the 2-day <br /> Reports Training with actual reporting needs of the jurisdiction. <br /> Depending on agency preference, this training could be done immediately after the system <br /> configuration is completed and approved,or it could wait till after Go Live. Doing so earlier in the <br /> implementation process will allow Administrators to better understand configuration impacts and <br /> to assist with any troubleshooting as early as Go Live week. <br /> AGIS Admin <br /> This training is a half-day training on the AGIS Admin Integration software.Attendees will learn <br /> how to navigate AGIS Admin for troubleshooting, refreshing services and adding new services <br /> and/or layers to Civic Platform. This training will also cover some basics of an external <br /> Address/Parcel/Owner setup (aka XAPO) for agencies who choose this option during system <br /> configuration and setup. <br /> Page 121 <br />