Item 11 - Agreement for Eviction Prevention Program with Families Forward, Inc.

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7 through phone calls to our front desk will be evaluated by our team for eligibility in this program. We will also leverage our Food Pantry and seasonal programs as an outreach source. In the past 12 months, our Food Pantry served at least 215 households from Santa Ana, many of whom are facing other challenges and may be potential candidates for this program. We will outreach to those households—particularly those who come regularly— to identify if they have eviction prevention needs that this program can address. We have an internal triage and ticketing system which will ensure that any Santa Ana resident is identified and shepherded quickly and responsively to minimize the time that in-crisis families need to wait. One of the biggest challenges in ensuring the success of this program is our ability to provide lasting change for each resident served. While providing housing subsidies once for past due rent may be all some families need to avoid eviction, Families Forward is prepared to assist beyond that should a resident need more in-depth assistance to reach long term housing stability. In tandem with the services outlined above, Families Forward will provide an array of comprehensive supportive services from both our Santa Ana office and our Irvine-based Program Center, as needed, including an on-site food pantry which typically serves more than 30,000 meals annually, a Mental Health Counseling program, one-on-one career coaching, life-skills education, and support for low-income children and adults returning to school and during the holidays. Another challenge we have seen for residents is a language barrier, leaving parents at a disadvantage when looking for housing, jobs, or counseling. For this reason, Families Forward remains committed to hiring staff across all client-based programs which are bi- lingual/bi-cultural in languages such as Spanish, Vietnamese, and others. Also, with funding from another source, Families Forward currently has an active subscription with Boostlingo, which is offered to all our clients. Through Boostlingo, our clients have access to video remote interpretation and over-the-phone interpretation with access to many languages and professional interpreters. By eliminating the language barrier, our clients receive equal opportunities through our comprehensive services to address the long-term needs of their families. Families Forward believes strongly in accountability and meeting all program outcomes and our Eviction Prevention Program will be no different. All client files are reviewed both by a program manager and our dedicated Data and Compliance team for service quality and compliance. Program teams hold regular team meetings and supervisory meetings to review all client work. Client case files regularly undergo quality assurance checks to EXHIBIT 2