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Agency Name <br /> Master Agreement No. 64SantaAnaMA <br /> designed to alert the public to the availability of the State-funded bus service (for <br /> the purpose of this paragraph, "State-funded bus service" means any bus service <br /> funded pursuant to Public Utilities Code section 99316). <br /> G. Disputes <br /> Parties shall develop a mutually agreed upon issue resolution process, as described <br /> below, and issues between the Parties are to be resolved in a timely manner. The <br /> Parties agree to the following: <br /> 1. If the Parties are unable to reach agreement on any particular issue relating <br /> to either Parties' obligations pursuant to this Agreement, the Parties agree to <br /> promptly follow the issue resolution process as outlined below: <br /> a. The Department's project manager and the Recipient's equivalent <br /> may initiate the process of informal dispute resolution by providing the other Party <br /> with written notice of a dispute. The written notice shall provide a clear statement <br /> of the dispute and shall refer to the specific provisions of this Agreement or <br /> Program Supplement that pertain to the dispute. The Department's project <br /> manager and the Recipient's equivalent shall meet and attempt to resolve the <br /> dispute within five days from the written notice. If the dispute is resolved, the <br /> Parties shall create and sign a short description of the facts and the resolution that <br /> was agreed upon by the Parties. <br /> b. If the dispute is not resolved by the fifth day from the written notice, <br /> the Department's senior project manager and the Recipient's equivalent shall <br /> meet and review the dispute within five days. The Department's senior project <br /> manager and the Recipient's equivalent manager shall attempt to resolve the <br /> dispute within ten days of their initial meeting. If the dispute is resolved, the Parties <br /> shall create and sign a short description of the facts and the resolution that was <br /> agreed upon by the Parties. <br /> c. If the dispute is not resolved by the tenth day, the Department's <br /> Director or his designee and the Recipient's equivalent manager shall meet and <br /> review the dispute within five days. The Department's Director or his designee and <br /> the Recipient's equivalent manager shall attempt to resolve the dispute within ten <br /> days of the initial meeting. If the dispute is resolved, the Parties shall create and <br /> sign a short description of the facts and the resolution that was agreed upon by <br /> the Parties. If the dispute is not resolved by the tenth day by the Department's <br /> Director or his designee and the Recipient's equivalent manager, the Parties shall <br /> submit the matter to the Secretary of CaISTA for a final administrative <br /> determination. <br /> Revised as of 9/12/2024 Page 21 <br />