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(9) <br />xi. All instructors shall use the methods suggested bvthe training protocols <br />eStab|ished, such as maintaining and updating each training syllabus; introducing <br />and following objectives for each class; completing training as described; and <br />utilizing training aids such asaudio/visual systems. <br />xii Contractor and all its instructors shall provideimmediate feedback 10the City via <br />UleASAUA Homeland Security Regional Training and Exercise Program Manger <br />regarding all customer requests for new oradditional services or to file <br />complaints. <br />xiii Contractor will be paid for services rendered. Training days are generally eight <br />(8) hours |oDQ (e.g. 8AM-5PK8), including a one hour lunch break. Schedule <br />should include regular breaks ona5O/ 0breakr8do—foreveryfhfv(50)rninut9s <br />ofinstruction, there should beoten (1C) minute break. Half days are defined ao <br />four (4) hours or less Of Curriculum. <br />xiv. Training venues may beprovided bythe City orbyhosting agencies based on <br />the needs Ofthe course. Contractor must be able tosecure training sites @tany <br />of the jurisdictions within the A8AUA. <br />xv. All Contractor -developed courses must beapproved byCalifornia Office of <br />Emergency Services (Cal OES) for reimbursement under the Homeland Security <br />Grant Program prior to delivery, It is the responsibility of the Contractor to <br />prepare all forms and documentation necessary to obtain all course approvals at <br />its cost. The ASAUAHomeland Security Regional Training and Exercise <br />Program Manager will assist Contractor with the submission ofthe requests for <br />approval. The City shall not bebilled for any costs associated with obtaining <br />these approvals. <br />md. The anticipated start date of this agreement is January, 2025. Usage under this <br />agreement will begin at this time. <br />mvii. Depending on the training or exercise, Contractor's instructors and courses may <br />be required to be California Peace Officer Standards &Training (POST) certified <br />or California State Fins Marshal approved, It shall be the responsibility of the <br />Contractor to obtain all POSTcertifications and California State Fire Marshal <br />C0U[se approvals at its cost. The ASAUA Homeland Security Regional Training <br />and Exercise Program Manager will assist Contractor with the submission ofthe <br />requests for certifications and approval. The City shall not bebilled for any costs <br />associated with obtaining these certifications and approvals. <br />xviii. A |ie1 mf"apprOved" courses is available from Cal OES atvvwmm.ca|VeS.ca.gov and <br />a list of Federal Emergency Management Agency (FEMA) approved classes is <br />available at <br />xix. Contractors are responsible for providing all Course no@teha|e and delivering it to <br />the site(s) of all training at their cost. <br />xx. Contractor must work with the ASAUA Homeland Security Regional Training and <br />Exercise Program Manager and requesting agencies to coordinate the training <br />calendar and venue. <br />City mSanta Ana mFP 24-131A Page 20 of 47 <br />