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IX ACCOUNT MANAGERISUPPORT STAFF FOR TRAINING COURSES <br />A. Proposer shall provide @ dedicated, competent Account Manager who shall beresponsible <br />for the Cit/Gaccount /agreement. The Account Manager shall receive all orders from the <br />City and shall bethe primary contact for all issues regarding the Pnmposer'sresponse to <br />this RFPand any agreement which may arise pursuant tothis F<FP. <br />B. Proposer shall also provide adequate, competent support staff that shall beable to service <br />the City during the working hours of 7:OOAM — 5:OOPM PST, Monday through Friday.Such <br />representative(s) shall be knowledgeable about the agreement, training offered, and able <br />to identify and resolve quickly any |SSuom inc}uded, but not limited to order and invoicing <br />problems. <br />C. Contractor's Account Manager shall b8familiar with City requirements and standards and <br />work with the City to ensure that established standards are adhered to. <br />D. Contractor's Account Manager shall keep the City and ASAUA Training & Exercise <br />Program Manager informed of requests from departments. <br />City wSanta Ana RFPu4-1mA Page 24of*T <br />