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Contract Parking Enforcement Services
<br />March 4, 2025
<br />Page 2
<br />4
<br />8
<br />7
<br />8
<br />FY 2024-25 (July 2024 – January 2025)
<br />LAZ Citations
<br />Issued2
<br />Value of
<br />Citations
<br />Issued3
<br />PD Citations
<br />Issued2
<br />Value of
<br />Citations
<br />Issued3
<br />Downtown1 5,235 $ 102,750 Downtown1 2,708 $ 62,848
<br />Citywide 32,030 $1,259,403 Citywide 22,146 $ 941,604
<br />Total 37,265 $1,362,153
<br />
<br />Total 24,854 $1,004,452
<br />
<br />LAZ Contract Cost $ 938,444 City Cost4 $1,357,685
<br />FY 2023-24 (July 2023 – June 2024)
<br />LAZ Citations
<br />Issued2
<br />Value of
<br />Citations
<br />Issued3
<br />PD Citations
<br />Issued2
<br />Value of
<br />Citations
<br />Issued3
<br />Downtown1 9,919 $ 163,494 Downtown1 2,374 $ 45,140
<br />Citywide 62,216 $1,968,092 Citywide 33,628 $1,085,604
<br />Total 72,135 $2,131,586
<br />
<br />Total 36,002 $1,130,744
<br />
<br />LAZ Contract Cost $ 938,444 City Cost4 $1,205,209
<br />1 Downtown includes all parking meter areas with Santa Ana Municipal Code 36.402(1) and 36.432(11) violations.
<br />2 Total number of citations include those that may have been cancelled, dismissed, paid, etc. and may include multiple California
<br />Vehicle Code and Santa Ana Municipal Code violations on same citation.
<br />3 Total value of citations issued does not necessarily indicate payment due to cancellations, dismissals, delinquencies, etc. and may
<br />include amounts for multiple violations issued on same citation.
<br />4 City Cost includes budgeted salaries and benefits for (1) Senior Parking Control Officer and (10) Parking Control Officer positions.
<br />CUSTOMER SERVICE MESSAGING:
<br />In early 2024, the Police Department received complaints regarding LAZ’s lack of
<br />customer service. As a result on August 7, 2024, the Police Department hosted training
<br />and instituted a Community Engagement Enforcement Philosophy. This new approach
<br />was delivered to all Santa Ana Police Parking Control Officers and LAZ Parking
<br />Ambassadors. The new approach was to implement two aspects prior to enforcement,
<br />which were education and warnings. The purpose of this philosophy was to teach our
<br />LAZ Ambassadors about creating positive community engagement experiences with
<br />those who violated parking laws. Additionally, the Police Department instructed the
<br />Parking Enforcement personnel on the importance of communication and listening skills
<br />during all contacts.
<br />COMMUNITY CARETAKING DOCTRINE (VEHICLE IMPOUNDS):
<br />The Santa Ana Police Department, including LAZ Parking Ambassadors abide by the
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