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XIV. MBE Listing <br /> <br />The City of Santa Ana will utilize a listing of firms certified <br />by CalTrans to be Minority Businesses in accordance with the DOT <br />Order. This listing will be developed and maintained in accordance <br />with Sections 23.51, 23.53, 23.55 and 23.87 of 49 CFR. This <br />listing shall be made available to prospective contractors at <br />no charge. <br /> <br />Contractors will be permitted to rely upon the authenticity <br />of firms listed in this directory. A contractor desiring to <br />use an MBE not included in the CalTrans certified listing will <br />be allowed to do so, but will be required to provide the <br />appropriate certification from the MBE before such participation <br />is counted towards award of the project. <br /> <br />XV. Complaints <br /> <br />Any complaints received by the City of Santa Ana concerning <br />this program will be investigated by the City. The City of <br />Santa Ana will endeavor to resolve said complaints within <br />90 days of receipt by the MBE Liaison Officer. The appropriate <br />DOT element will be furnished a copy of the complaint and <br />invited to participate in the investigation/resolution. The <br />DOT element will receive a complete investigative report on <br />the complaint and will be requested to concur in the proposed <br />disposition of said complaint. <br /> <br />Contractors will be directed to notify the City of Santa Ana <br />of any complaints they may receive concerning this program. <br /> <br /> <br />