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MESIGMA <br />Simplifying Your Future <br />SIG:iIA DATA SYSTEMS, INC. <br />Extended Technical Support Certificate <br />SIGMA I U Software <br />City of Santa Anna <br />I . This Extended Technical Support Certificate ( "Certificate ") sets out the terms of the SIGMA IV Extended <br />Technical Support Program (the "ETS Program "). Your right to participate in the ETS Program is subject to <br />your payment of $2,715.30 ($2,520,00 +sales tax of $19530) to Sigma Data Systems, Inc. The fee is based on <br />the number of modules, options, and users licensed to your agency. <br />2. Participation in the ETS Program entitles you to receive: <br />a. Upgrades to the SIGMA IV Software for which you are licensed. Upgrades to the SIGMA IV Software are <br />designated by a change in the number to the right of the decimal point of the release identification, e.g. <br />Version 4.8 is the 8ih upgrade to SIGMA IV <br />b. Sigma KIOSK program (Upon request). <br />c. Sigma JOB ANALYSIS PROGRAM and WRIPAC Manual (Upon request). <br />d. Unlimited toll free telephone support Monday through Friday, 7:30 AM to 4:30 PM MST, on all SIGMA <br />IV related matters. <br />e. SIGMA IV on -line documentation in Windows® 3.X or Windows® 95 format. <br />f. Fax back technical support documents. <br />Significant discounts on additional modules, options, and licensed users. <br />h. Discounts on training seminars. <br />i. Significant discounts on SIGMA V, currently under development. <br />The one I (one) year period during which you may participate in the ETS Program begins on the renewal date <br />show on this Certificate pursuant to receipt of payment. <br />4. Please designate primary and alternate SIGMA IV administrators on the Information Update Form. <br />5. If you fait to notify its flint you will NOT be renewing your ETS Program and should Signta Data Systems, <br />Inc. provide goods or services in good faith without notification of non- renewal, you are liable for the full <br />crest of such goods or services provided in good faith. <br />BeDnning date of support: July I, 2002 <br />Expiration date of support: June 30, 2003 <br />SIGMA DATA SYSTEMS, INC. <br />Licensor: �c'" / Date: March 14, 2002 <br />President i <br />• D <br />Licensee: A / .Irt �5- Date: ,j -,)- -0 )- <br />6367 E. TANQUE VERDE ROAD • SUITE 110 • TUCSON, ARIZONA 85715 <br />(520) 721 -1191 • U.S. (800) 677 -1275 • FAX (520) 721 -1459 • www.gosigrna.com <br />