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1 <br /> <br />2 <br /> <br />3 <br /> <br />4 <br /> <br />5 <br /> <br />6 <br /> <br />7 <br /> <br />8 <br /> <br />9 <br /> <br />10 <br /> <br />11 <br /> <br />12 <br /> <br /> 13 <br /> <br /> 14 <br /> <br /> 15 <br /> <br /> 16 <br /> <br />17 <br /> <br />18 <br /> <br />19 <br /> <br />20 <br /> <br />21 <br /> <br />22 <br /> <br />23 <br /> <br />24 <br /> <br />25 <br /> <br />26 <br /> <br />27 <br /> <br />28 <br /> <br />ADMINISTRATOR and shall permit ADMINISTRATOR access, durin~ business hours, to <br />books, records and accounts in order to ascertain CONTRACTOR's compliance with <br />this paragraph, <br /> <br /> 10.5 CONTRACTOR shall adequately inform participants of the grievance <br />procedure regarding alleged discrimination and of their right to a hearing <br />relating to services delivered under this Agreement. The procedure for <br />initiating a complaint is as follows: <br /> <br /> 10.5,1 All complaints alleging discrimination in the delivery of <br />services by CONTRACTOR or subcontractor because of ethnic group <br />identification, race, color, national origin or ancestry, religion, age, sex, <br />marital status, political belief, religious creed, disability, or medical <br />condition, may be resolved by the State through the State of California's <br />Affirmative Action Complaint Process. <br /> <br /> 10.5,2 All complaints regarding the determination of eligibility <br />for services or the provision of services shall be resolved through the State <br />Appeals process set forth in CDSS Regulation EAS 22-000, <br /> <br /> 10,5.3 CONTRACTOR shall refer any and all clients desirous of <br />filing a formal complaint to: <br /> <br />State of California Public Inquiry and <br />744 P Street, MS 20-23 <br />Sacramento, California 95814 <br />Telephone: 1-800-952-5253 or <br /> 1-800-952-8349 (Hearing Impaired) <br /> <br />11. NOTICES <br /> <br /> All notices, claims, correspondence, <br /> <br />authorized or required by this Agreement shall <br /> <br />Response Bureau <br /> <br /> reports, and/or statements <br />be addressed as follows: <br /> <br />COUNTY: <br /> <br />County of Orange Social Services Agency <br />Contract Services <br />888 N, Main Street <br />Santa Ana, CA 92701 <br /> <br />(WSH0403) 15 of 37 <br /> <br /> <br />