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1 <br /> <br /> 2 <br /> <br /> 3 <br /> <br /> 4 <br /> <br /> 5 <br /> <br /> 6 <br /> <br /> 7 <br /> <br /> 8 <br /> <br /> 9 <br /> <br /> 10 <br /> <br /> 11 <br /> <br /> 12 <br /> <br /> 13 <br /> <br />14 <br /> <br />15 <br /> <br /> 16 <br /> <br />17 <br /> <br />18 <br /> <br />19 <br /> <br />20 <br /> <br />21 <br /> <br />22 <br /> <br />23 <br /> <br />24 <br /> <br /> 25 <br /> <br />26 <br /> <br />27 <br /> <br />28 <br /> <br /> If service provider fraud is s~spected, <br />in writing, the suspected fraud to the ADMINISTRATOR. <br /> <br /> 4.2 Complaint Response: <br /> <br /> CONTRACTOR shall <br />receiving, investigating, and <br />complaints, including Civil <br /> <br />CON~JNCTOR shall report, <br /> <br />develop, operate, and maintain procedures for <br />responding to service provider and participant <br />Rights complaints. CONTRACTOR shall provide <br /> <br />ADMINISTRATOR, in a form approved by ADMINISTRATOR, information pertaining to <br />such complaints within two (2) business days. <br /> <br /> 4.3 Outside Contacts: <br /> <br /> CONTRACTOR shall immediately inform COUNTY's WTW Program Manager, <br />or a designee, of any inquiries from elected officials, their representatives. <br />participant advocates, or the press, and immediately provide information <br />permitting ADMINISTRATOR to respond. <br /> <br /> CONTRACTOR shall consult with COUNTY's Wll~ Program Manager, or a <br />designee, prior to initiating contact with elected officials, their <br />representatives, participant advocates or the press. <br /> <br /> 4.4 Utilizing Electronic Data Systems (EDS): <br /> <br /> CONTRACTOR shall use COUNTY-provided EDS to receive referrals and <br />to record data regarding services provided. COUNTY shall provide a designated <br />number of CONTRACTOR's personnel with sufficient training necessary to operate <br />the equipment, track cases, generate required reports, etc. CONT~CTOR, in <br />turn, shall provide this training to any subcontractors that will have on-line <br />access to EDS. COUNTY shall provide and maintain the necessary data <br />processing equipment, including personal computers. CONTRACTOR shall provide <br />a secure location for such equipment. <br /> <br /> CONTRACTOR shall ensure that its personnel understand the uses of <br />EDS and follow EDS procedure. <br />/// <br /> <br />(WSH0403) 4 of 9 <br /> <br /> <br />