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Child Shuttle's service works as follows for all Santa Ana Work Program Participants: <br />• Referrals from Santa Ana via fax or email <br />• Child Shuttle will contact clients when Santa Ana was unable to (personnel or <br />telephone contact ) <br />• Child Shuttle staff to confirm all requests <br />• All scheduled clients will be given a toll free number to contact us direct for <br />cancellations or changes when necessary <br />• Child Shuttle will call 10 minutes prior to pick-up to let clients know we are on <br />the way <br />• We maintain pick-up and delivery spread sheets for tracking purposes, which <br />enables us to meet program needs (available upon request at any time) <br />• We will confirm with clients pick-up time for return trip <br />• All logs sheets will be reviewed and submitted on a monthly basis or as needed. <br />• Any unexpected needs will be dealt with (such as last minute drop off location) as <br />the need arises. <br />