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Outreach to Substance Abuse and Mental Health Treatment Programs -CHCADA <br /> will develop a brochure, posters and fliers, a database of substance abuse treatment and mental <br /> health programs in the targeted areas and conduct an intensive mail and e-mail outreach campaign <br /> to these programs. <br /> <br />Through the above component, CHCADA's outreach goals will be met. <br /> <br /> The services that will be offered will meet WIA performance standards by <br />providing the level of direction of psychosocial support that out-of-school youth need to <br />reach the "breakthrough" point that will allow them to alter the course of their lives. <br />CHCADA will, through the services offered, provide a platform that is facilitative to goal <br />achievement. <br /> <br /> The entire program will be highly ritualized. Youth accepted into each class of 30 <br />will participate in a formal ceremony at which they sign a Pledge to alter the course of <br />their lives. At the completion of the first six months and at least six months of the one- <br />year follow-up period, youth will formally graduate and receive a certificate of <br />completion. They will also receive certificates from the training programs to which they <br />are referred. <br /> <br /> C,~¢,t~'~r~us improvement will be assured through several processes. The Project <br />Director will meet weekly with the counselors to determine the status of their work, <br />problems encountered, solutions to any issues, and anticipated work schedules for the <br />coming week. A general overview of future requirements will also be discussed. The <br />goals of these reviews will be to ensure that performance standards are achieved, <br />ensure that. the client and employer satisfaction is high, to inform the Project Director of <br />the overall task status, and provide a problem-solving forum. There will be a standard <br />agenda that covers all key areas. CHCADA will also conduct a quarterly internal <br />program review with the program staff. This review will involve the Project Director <br />preparing a project overview briefing for senior management. Key personnel will also be <br />invited to participate. The Project Director will prepare a program review, highlighting <br />current and future work efforts, staffing, technical issues, near and long-term events. A <br />major component of these quarterly reviews will be to perform a total quality assurance <br />assessment of the program. CHCADA's Senior Management will develop <br />recommendations for improving the overall quality and efficiency of the project. A free <br />exchange of ideas and constructive evaluation by all team members will be encouraged. <br /> <br />CHCADA's Response to RFP# PY2002 Page 12 <br /> <br /> <br />