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the City to correct Software problems, the City shall not be responsible for the cost of such <br />travel. If licensed and sub -licensed software fails to perform so that total downtime exceeds <br />two days, the Library Corporation shall reimburse the City $500 per incident, provided <br />downtime was not caused by hardware issues. <br />19 Software Support and Maintenance. <br />19.1 Telephone support and Licensed Software Updates will be provided as part of the annual <br />Software support service fee, as provided for in Section 12.1 and Schedule G of this <br />Agreement. The initial cost of the Software includes first -year Software support. <br />19.2 Licensed Software Updates will be made available periodically. Revisions and <br />enhancements to the Software are provided on magnetic tape, diskette, or compact disc or <br />via telecommunications, depending on the Software and data used. The City is responsible <br />for implementing all Licensed Software Updates. All mandatory Licensed Software Updates <br />must be installed within one (1) year of their release to ensure proper program performance <br />and continued support. Should Licensed Software Update contain errors or otherwise not <br />function as documented in the updated User Manual and Documentation, the City is not <br />obligated to implement the Update. A one (1) year installation period shall restart only after <br />any errors or problems with Licensed Software Update are correct to the satisfaction of the <br />City. Failure by the City to install Licensed Software Updates within the agreed time frame <br />may result in the termination of program service and maintenance or in the increase of <br />program service and maintenance fees where appropriate. <br />19.2.1 The Library Corporation agrees to notify The City at least 12 months prior to the release of a <br />mandatory Licensed Software Update that would require a Hardware enhancement or <br />change in the Oracle database software. <br />19.3 If The Library Corporation determines that a Software Update requires additional or revised <br />Documentation, one copy of such Documentation will be provided to the Licensee. At the <br />option of The Library Corporation, this Documentation may take the form of new manuals, <br />replacement pages to existing manuals, manual addenda, machine-readable text, or any <br />combination of these methods. The Library Corporation must change the User Manual and <br />Documentation to reflect any modifications to the functioning the Software. <br />19.4 After a period of five years from the date of the execution of this Agreement, The Library <br />Corporation can discontinue Software support upon two years written notification to the City, <br />in which case the force of Section 12.6 of this Agreement shall no longer apply, and the <br />warranties provided by Section 12.1 of this Agreement shall remain in effect. <br />19.5 The Library Corporation reserves the right to charge at the then -published rate for any <br />additional effort which results from the City introducing an Error in the Licensed Software. <br />19.6 The Library Corporation shall not be responsible for correcting any adverse effects on <br />performance or operation as a result of the City's use of (a) third -party Hardware or <br />Software, and/or (b) Databases and networks external to the Library • Solution System, in <br />conjunction with the Library• Solution System. When resources are available, The Library <br />Corporation may provide consultation services or assistance relating to the City's use of <br />Library Contract Page 11 of 29 <br />