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16 Privacy of Data. The Library Corporation agrees not to use patron details such as names, <br />addresses, etc., for any purpose other than providing requested services to the City and <br />agrees not to transmit the City's Data to any third party, except as requested by the City. <br />Where access to the Licensed Programs, software or databases is to be controlled by the <br />use of passwords, the City shall issue City card numbers to each Authorized User to be <br />used as passwords and use reasonable efforts to ensure that Authorized Users do not <br />divulge their numbers to any third party. <br />All bibliographic, item, fine, patron, and other records entered into the City's Database on <br />the City's System or supplied to The Library Corporation by the City are and shall remain the <br />sole property of the City. The Library Corporation shall not, without the City's written <br />consent, copy or use such records except to carry out contracted work, and shall not, <br />without the City's consent, transfer such records to any other party not involved in the <br />performance of this Agreement, and shall return submitted records to the City upon <br />completion of the work hereunder. <br />The City shall have the right, without the consent of The Library Corporation to extract such <br />data in industry -standard formats, using The Library Corporation's Software and at no cost <br />to the City. The City acknowledges that the methods of storage, compilation, format, and <br />layout constitute proprietary and trade secret information of The Library Corporation and are <br />protected by federal copyright law. The Library Corporation agrees to assist the City within <br />thirty (30) days of such request, in making such extracts. <br />17 Protection and Security. All Licensed Software Materials, including, but not limited to, <br />Documentation and User Manuals, contain proprietary information, use of which is limited by <br />the licenses granted in this Agreement. The City will not disclose or otherwise make <br />available any Software Materials in any form to any third party except to the City's <br />employees, or to agents directly concerned with licensed use of the program. <br />18 Warran <br />18.1 The Library Corporation warrants that The Library Corporation has the right to license the <br />Software listed in Schedule D, Software, and to grant sub -license to the Sub -Licensed <br />Software as defined in Section 1.3.2. The Library Corporation will deliver to the City <br />Licensed Software identified in Schedule D with quality that can be reasonably expected <br />from a typical provider of The Library Corporations' type of solutions. The Licensed <br />Software will perform the functions set out in the User Manual and Documentation. <br />Thereafter The Library Corporation will provide program service and maintenance as <br />described in Schedule G, Software Support. <br />18.2 The Library Corporation does not warrant that the operation of the Licensed Software will be <br />uninterrupted or Error -free or that all program defects will be corrected. <br />18.3 The Library Corporation agrees, however, to make its best efforts to correct all reproducible <br />material Errors in programming and discrepancies between the User Manual and the actual <br />Software performance. The Library Corporation further agrees to make its best efforts to <br />correct any Software problems that result in total System "downtime". In the event that The <br />Library Corporation personnel or The Library Corporation's designated agents must travel to <br />Library Contract Page 10 of 29 <br />