APPRISS INC. f/n/a VINE COMPANY 1A - 2002

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prlss. N-2002-DS5 03 Provider of the VINE" Service Service Agreement - Renewal Agreement No.: 01091093-02 Date: 26 June 2002 BETWEEN: Appriss, Inc. 10401 Linn Station Rd., Suite 200 Louisville, KY 40223-3842 (CUSTOMER): City of Santa Ana Santa Ana Police Department 60 Civic Center Plaza Santa Ana, CA. 92702 I. Appriss, Inc. f/k/a The Vine Company (the "Service Provider"), hereby agrees to provide victim notification services as described herein and in proposal # 100901228-02 attached to this Agreement (the "Services"). The services will be provided in connection with the following sites: Santa Ana Police Department. The services will be provided to: The City of Santa Ana (the "Customer"). The Customer hereby agrees to purchase from the Service Provider the Services on the terms and conditions hereinafter set forth. This Renewal Agreement shall be effective as of the 1 sl day of October 2002, and continue for twelve (12) consecutive months. Billing of 'Recurring Operational Fees' shall not effect the Service Agreement renewal date. (See Section VI of this Agreement and Implementation Schedule A, attached.) II. Description of Services. VINE@ Service. Subject to the conditions and limitations contained herein, the Service Provider shall provide the Services on a 24 hour a day, 7-day a week basis through its automated call center (the "VINE" Call Center"). This victim notification service shall herein be referred to as the "VINE@ Service." Included in this VINE" Service are the initial labor and expenses to dedicate a special telephone number for the Customer's use of the VINE@ Call Center. The VINE@ Service includes the processing of incoming and outgoing victim calls as well as other services, which are described in the attached proposal. Victim notification calls only occur after the Customer manually enters the required data into a VINE@ workstation or the Customer's automated system creates a file with the required data that is transmitted to the VINE@ Call Center. Upon receipt of the required data, the notification processes as defined in the VINE@ proposal are performed. The Customer is responsible for making modifications to their automated system and will manage their internal resources and/or system vendor to complete the required programming to provide the Service Provider with the data required for the signal notification. The Customer shall bear all costs associated with these changes or modifications to their existing automated system. The Service Provider acts only in the Page 1 of2 VCF (Ver. 7.0)