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<br />r . <br /> <br />III. <br /> <br />IV. <br /> <br />V. <br /> <br />VI. <br /> <br />Service Agreement <br /> <br />capacity of consultant to assist in this work. The Service Provider is responsible for all <br />development associated with the processing of the notification signal and the actual <br />notification attempts once the signal has been transmitted. Where applicable, costs of <br />postage and stationary are excluded. <br /> <br />Supplies and Materials. The Service Provider shall make available certain materials and <br />supplies to the Customer for use in introducing VINE@ to the community. Quantities of <br />support materials, such as brochures, posters and similar material as quoted in the <br />attached proposal, are included in start-up and are provided annually as a part of the <br />recurring operational fees. At the Customer's expense, additional quantities of support <br />materials may be purchased from the Service Provider at our published pricing. <br /> <br />Fees and Commissions. Prior to this Agreement being valid, and service to begin, the <br />Service Provider must receive a purchase order from the Funding Agency to cover the <br />following fees. The Customer billing contact information and Funding Agency contact <br />information must be provided in Schedule B (attached). <br /> <br />a. Non-Recurring Startup Fees. These fees are for establishing the system connection, <br />startup, training, and interface development. The Service Provider shall bill these <br />fees, which are due prior to work beginning on this project. The startup fees for <br />services on this project are waived. (This service agreement is for contract renewal <br />purposes only). <br />b. Recurring Operational Fees. These fees cover the annual cost of operating and <br />supporting the VINE@ Service. Hardware and software service is included in this <br />fee. All incoming and outgoing calls are included in these fees as well as 24 hour <br />monitoring of the service and the cost oftransmitting all data. The Service Provider <br />will begin billing at the new annual rate upon return of signed document. The <br />operational fees for the first twelve months of the VINE@ Service will be $8,268.00. <br />Invoices not paid within 30 days will be assessed a finance charge of 1 % per month. <br /> <br />Performance of Additional Services. The parties agree that should the Service Provider <br />choose to perform, at the Customer's request, any services not covered by this <br />Agreement, the Customer shall compensate the Service Provider for its direct labor, parts <br />and subcontracted work at the Standard Rate of $160.00/hour and Overtime Rates of <br />$ 175.00/hour. <br /> <br />Implementation Schedule. The Implementation Schedule, attached hereto as Schedule <br />A and incorporated herein by reference, provides the planned timeline and required <br />milestones for delivery of the VINE@ Service to the Customer, subject to Section xn <br />hereof. <br /> <br />Page 2 of8 <br /> <br />VCF (Ver.7.0) <br />APOOI ,OOOAP, 12020HOUISVILLE <br />