MCS REHABILITATION, INC. 1 - 2003

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EXHIBIT A City of Santa Ana and WIB - RFP for Welfare-to-Work Participants for Apprenticeship and Affiliated Training Program In the health care industry/environment the development and promotion of harmonious and mutually respectful wo~'king relationships will serve as our models for success to the participants and businesses/industry alike. The potential to directly affect participants served by increasing their economic benefit as well as the employers; thus, enhancing individual growth of participants/employees is an opportunity that will be seized through this training project. Communication is difficult at best in the healthcare environment, but when the sender and receiver are from different cultures, the difficulty mounts. In the workplace, poor intercultural communication may result in Iow morale, lack of teamwork, charges of discrimination, and a host of other behaviors that negatively affect productivity. Through a comprehensive interviewing and information searching with our partners, we have developed our program design specifically to meet the needs of the health care system of California by delivering a multicultural and multilingual approach in the delivery of CNA training that encompasses a VESL Immersion Program (VIP) that focuses 0,_n real-life experiences, particul.arly workplace communication and culture in the health care industry. Demonstrated Employer Demand for the CNA Training - Due to the shortage of nursing professionals, many employers are experiencing difficulty in retaining their existing employees as well as meeting their current hiring needs. This training will upgrade the skills of participants in "soft" skills so they will be able to deal with employer's current, incumbent workers; thus, enabling them to attain career advancement at a faster pace or hired into unsubsidized employment. In addition, our collaborative will increase the skills of the existing Iow-wage workforce through our funded Employment Training Panel (ETP) Health. Care Career Ladders Program (approved on 12/13/02 to SMC for $486,000), so that participating employers can meet their hiring needs from within and create "back fill" positions for our current in training cohort of students/participants. The participating health care facilities have nursing assistants who have training needs to increase their provision of health care, access opportunities for job advancement, and increased wages. Therefore, participating facilities have expressed their needs to have a better educated workforce to increase the probability of job retention, safety, and prevent job-burnout; thereby creating job openings for our newly trained CNAs to become hired under this project. This WtW training program coupled with our ETP-funded career ladder training model will provide us an edge to enable our participating employers to retrain not only the new hires that have graduated from our training program, but their incumbent employees as well to do better work in a clinical environment, keep up with the 'health care needs of their patients, improve employee job performance, and increase the health care company's operating efficiencies. The Partnership: Santa Monica College (SMC), MCS Rehabilitation, Inc. (MCS)/Hollywood WorkSource Center (HWSC), and SEIU, Local 434b - SMC will administer all training and provide instructional staff, training materials, and supplies and submit required information/documents related to trainee eligibility, enrollment, and documentation of completion of training and program outcomes. It will conduct pre-training Page 3 of 15