APS AFFILIATES, INC. 1 - 2003 - Laserfiche WebLink

Home Browse Search

5O 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 fleet of electronic-dispatched fully stocked service vehicles that carry parts, supplies and paper necessary to operate and maintain your Facilities Management Cost-per-Copy System. A parts storage locker will be installed in the CITY OF SANTA ANA (if space is available) that will enhance the service technician parts supply. Emergency Parts Orders are available to augment the normal part's inventory. Maintenance and service scheduling will be according to the factory recommendations for preventative maintenance and "emergency service" will be on an "as-needed" basis. Our response time for hardware and copiers is eight contiguous working hours. Our service technicians or account representatives will collect the machines on a routine basis. KEY OPERATOR RESPONSIBILITIES Staff will provide Key Operators and MIS Staff to operate the ITC Print Queue System and hardware installed by APS. The Key operators wilt do the following: 2. 3. 4. 5. 6. 7. Load Paper Clear Paper Jams Replace Toner Cartridges when they run out of toner. Reset the Print Queue Workstation if the station is not recognizing the print jobs. Check and verify the Print Queue Workstations are logged onto the server. Manually Print a "Test Page" to check that the printer is working and printing. Notify APS after verification that the problem is not Network related, or if it requires supplies, paper, toner, debit cards or the machine will not take money. Every time a Workstation Printer is reported "not working" a Key Operator or MIS Staff who has a working knowledge of the network MUST determine if the problem is either NETWORK related or is a PRINT QUEUE workstation problem. NETWORK PROBLEMS ARE CITY OF SANTA ANA RESPONSIBILITY f, g. h. Client is not logged on to the Network Print Queue Workstation is not logged on to Network Print server down or locked up due to bad data packets from Internet printing Client workstation locked up due to corrupt data sending to print server Client workstations with improper driver loaded Client workstations with improper Icg on numbers Client workstation dropping PCL code due to overloaded cache Network losing printer address PRINT QUEUE PROBLEMS ARE APS RESPONSIBILITY a. Printer does not deliver a "Test Page" when a manual test is started b. Debit Card unit is jammed c. Debit Card unit displays a "error code" d. Hardware errors, FAT errors, GPF etc. Key Operators or MIS Staff will immediately notify APS of any problem requiring technical assistance that is beyond Key Operator or MIS Staff responsibilities identified above by calling our toll-free number, 800-527-3331. In the event the Key Operator, MIS Staff or other authorized CITY OF SANTA ANA personnel call APS for service and the problem is found to be NETWORK related or a Key Operator responsibility a minimum service charge of $100 for the first hour and $69.00 for each hour thereafter will be charged to CITY OF SANTA ANA. [During the initial 30-day period after installation all service charges will be waived.] KEY OPERATOR BYPASS/REFUND COPIES Each Key Operator outside the CITY OF SANTA ANA will be supplied with one 100-unit card for use in giving service and bypass copies. Key Operator Cards will be replaced as needed. The CITY OF SANTA ANA will be issued ten 100-unit debit cards for use in giving service and bypass copies. STAFF BYPASS COPIES The CITY OF SANTA ANA staff will be provided one 200-unit debit cards for making monthly staff copies in the McFadden Center. Additional debit cards may be ordered from APS at the rate of $6.60 for a 200-unit card or $3.30 for a 100-unit card plus sales tax. Staff cards may be used on copiers, computers, micrographic reader printers, and printers. City of 5~nta A~ 080103 - 2.