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• Post Program Tracking and Services: Follow up services to remain employed, resolve employer conflicts, supportive services, and post program activities and accomplishments OCCC service strategies are designed to meet and/or exceed WIA performance standards. Will the participant receive a certificate of completion or accomplishment for participation? All OCCC Santa Ana cros will receive certificates of completion documenting their successful participation and completion of the Corps program and achievement of other milestones attained while working for OCCC. How will continuous improvement be conducted? OCCC is committed to TQM (total quality management). We frequently solicit input from our internal and external customers: • To gauge and assess our program's impact; • To establish appropriate benchmarks for monitoring; • To determine performance goals and measures of success, and • To respond appropriately to the diverse needs of our target population, sponsors, and funders. We periodically conduct customer satisfaction surveys to identify unserved needs, client and sponsor satisfaction, and to facilitate development of strategies, programs and resources to address identified needs. OCCC's Corpsmember Council is also a source of frequent, significant and timely participant input. Council participation also develops Corpsmember leadership skills. In addition, the OCCC Executive Director through his yearly Workplan establishes baselines, benchmarks, performance goals, measures of success and outcome goals which are monitored and evaluated monthly by the OCCC Board of Directors. Corrective actions are planned and implemented accordingly. The OCCC has been recognized by the National Association of Service and Conservation Corps as one of 14 corps in the nation for Excellence in Corps Operations (ECO Corps Award) for 2001. The OCCC was also recently designated as a PEPNet (Promising and Effective Practices Network) Builder by the National Youth Employment Coalition. To earn these two designations, OCCC has had to demonstrate a commitment to a process of continuous improvement by the organization. Program Description (use attachment A) Describe the overall services that will be made available to the WIA participant? Our overall services made available to Santa Ana WIA participants enrolled in OCCC's program will include parks maintenance or housing rehabilitation and construction work experience, internship placements, occupational classroom training, employment skills development, job search training, leadership development, high school completion, GED preparation and supportive services to facilitate the transition from OCCC's comprehensive employment, education and training program to long-term academic achievement and viable employment. 17